Unauthorized Credit Inquiries from Rogers

[Mmonette]

Hello, I've been a Rogers customer for many years and decided to try posting here to get help after spending a lot of time calling various rogers numbers for help.

On Friday, January 24th I received an email from TransUnion that there were new changes to my credit report. I am signed up with TransUnion trough ScotiBanks credit report service, but this was the first time I had received this kind of email and at first thought it was just spam. I went and checkout the CreditView page on my ScotiaBank account and there were 2 new alerts for Credit Inquiry for January 23rd. I called Rogers on the 24th, I have both a small business account and a personal one. The Business rep I talk too wasn't much help, he just said that he didn't see anything on my account. The personal account rep also didn't find anything weird on my account, she said I should talk with the fraud department and transferred me over. The fraud department number went to a voicemail and I left them a message, they never called me back.

After spending all that time with rogers I decided to call TransUnion and see if they could help. The person I talk to did confirm the new credit inquiries and put a fraud alert on my account, they recommended that I call Equifax and do the same which I did.

I was hoping that would be the end of this, but on the 25th I had 2 new credit inquiries from Rogers and this morning I received 2 more alerts for changes to my credit report. When I check these new alerts were dated the 27th, The first one is listed as a NewTrade and the second one New Phone Number with the number listed.

I called Rogers again this morning and was given the phone number for the Fraud Department, it again went to voicemail. I left them a detailed message and now waiting to see if they will get back to me.

Has anyone else had this same problem?

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[bivek_j]

I recently (few hours ago) received an unauthorized hard inquiry on my credit report from Rogers, I have NOT given anyone permission for any type of inquiry on my credit report in 2022. Please make a note not to allow any kind of inquiry into my credit score.

Could you please tell me why you did it, who did it, and who gave you permission to do it? 

[Datalink]

@bivek_j you won't see any response from Rogers or the moderators on this forum.  You need to send the moderators a private message with your account details in order for them to look into the situation, and even then, there is no guarantee that they can provide an answer.  

To send the moderators a message, follow this link to @CommunityHelps when you're logged into the forum.  On that page is a link to Send a Message.   Follow that link to the message composition page.  Fill in the subject line and details in the space provided and hit Send when your done.  The message address will fill in automatically.  When you're logged into the forum, you will see a number overlaying the message symbol in the upper right hand corner of the page, indicating a message is sitting in your inbox.  Follow that message link down to the message inbox to see the response.  

Have you changed any of your Rogers services recently, which might have caused a hard inquiry?  You might not have been advised that a hard inquiry would run as part of any upgrade or change in service.  If thats the case, then the moderators can probably provide an answer to that one.  

If there's been no change to your Rogers services, you should contact Transunion or Equifax and demand that the hard inquiry be deleted from your credit file as it wasn't authorized and that your credit score be returned to its previous level.  I'd also ask for a Fraud Alert to be placed on the file, specifically including Rogers as the source of unauthorized and false credit inquiries.  

[Rayner85]

Hi how did you make out with solving your issue? I am an existing Roger's customer as well and never missed a payment or been late on a payment. I added the Roger's ignite internet to my account for my seasonal camper and Roger's just ran a credit check without my consent and I have been given the run around by them. I am not very happy about this as I monitor my credit very closely and take pride in a very high score. How did you make out and did you come up with any answers? Thanks

[North4U]

Rogers accessed my TransUnion and Equifax several times with my knowledge.  Rogers has damaged my credit reputation. I am in a seniors retirement place, where a Bulk contract with Rogers was made. I did not choose Rogers. The building management made the deal. Rogers is paid out of our monthly maintenance fees.  No resident pays Rogers.  I have my services from Bell but I still have to pay Rogers too.  I have had ongoing problems with Rogers accessing my credit history, addresses, bank accounts drivers licence, passport, home addresses of over many years, etc.  This is invasive and unnecessary.  Nobody from Rogers car3es about seniors. Rogers is destroying our credit history.  Nobody from Rogers has helped us.n seniors.  We ask what Rogers does with private details, and how Rogers stores the private details. 

[RogersJermaine]

Hi @North4U,

Welcome to the Rogers Community Forums and thank you for joining the conversation here. We would only be running a credit check if you are signing up for new services or in some cases adding new products to your account. Also, we would not be running a credit check unless we get consent from the customer. Have you been in contact with your building management to see if there were any changes to the plan that is currently set up with the property? If you can, please also reach out to our Bulk Specialist team at 1-855-759-5856. They're available from Monday to Sunday: 7:00 a.m. - 10:00 p.m. (ET).

Thank you,
RogersJermaine

[North4U]

We have been in contact several times with that phone number. That was the number given to all residents to "activate" the new boxes.  The Rogers tech staff will be here to pick up our old (current) boxes and put in the new box.  When I phoned the bulk phone number, the first question they asked was for my social insurance number, then my passport number, then my drivers licence number, etc.  Then I called back to verify that the person I talked to was not a scammer, and then that person in the Bulk department, also asked for the detailed data. Then somehow, Rogers set up 2 new accounts, each having a new account number.  So I had 2 new account numbers and the correct ("Old") account number.  Having 3 account numbers has been stressful.  

[RogersYasmine]

Hi @North4U ,

That certainly doesn't sound right and should not have happened. 😞

We'd like to have a closer look into this to see what transpired and why. Are you able to send us a Private Message @CommunityHelps so we can get started? Please click here to begin.

Thank you kindly,

RogersYasmine

[North4U]

We will try to send a private message. Meanwhile, the basic facts are: In this retirement building, the management decided to make a Bulk agreement with Rogers.  Residents had no input.  Residents did not make the decision.  Management in my building signed up for Rogers.  Residents did not sign up for Rogers.   Management in my building posted a sign on our bulletin board, saying that the management here had made the decision,  and that Rogers would be phoning every resident to get final "details" and to make arrangements to enter each apartment to trade the old Rogers box for a new, updated  Rogers box.  Management in my building supplied Rogers with a list of Residents here, and the phone numbers of each resident, because each resident already had a Rogers box, even if we did not use the box.  Therefore, each resident had a Rogers account because we each had a rogers box.  Many of us used other service providers, outside of Rogers.  The Bulk phone number for Rogers was provided for us, and that is when the trouble began.  There was confusion about how much personal information Rogers needed for residents,  confusion about Rogers account numbers for each resident,  annoyance that residents have to pay money to our other service providers to cancel the accounts because we are pushed into using Rogers since our management here is paying Rogers out of our monthly maintenance fees in the Bulk Contract.  It has been very stressful.