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Scam or Legit? - Season Promotions Department

I've been here awhile

I've been cold called by person claiming to work for Rogers offering me an amazing deal. I'm not currently a Rogers customer. I told them I would think about it and they called me back the next day. I got their name and they said they work for "Rogers Seasonal/Seasons Promotion Department" and gave me some kind of employee ID. I am very skeptical though as the deal is literally 50% cheaper than anything on the website. To proceed with the offer they need my name, address, DOB and a credit card number to perform a credit check. If the credit score is good they say I will get a further $5 monthly discount. After that they say I will get an email and can proceed to set up an account and pick up my phone from any Rogers store?


Has anyone had experience with such things? Surely Rogers must offer some way for me to verify this is legitimate? The person on the end of the line does sound very professional and convincing but then again a good scammer would be.



***Edited Labels***


Re: Scam or Legit? - Season Promotions Department

I've been here awhile

Also, the number they call on does not say Rogers on the caller ID. It is a BC 604 area code (I am in BC) and it is different each time they call, they said is normal for this kind of promotion.

Re: Scam or Legit? - Season Promotions Department

I've been here awhile
I would be weary I just had a similar experience but I am a rogers customer. Before speaking about anything with the sale rep she already “modified my plans” and sent a technician to my home but rogers doesn’t k ow anything about it…

Re: Scam or Legit? - Season Promotions Department

Resident Expert
Resident Expert

@iovbsha3ea-s  Give this "deal" a pass.  There has been an epidemic of scams pulled on Rogers customers and potential Rogers customers in the recent past.  The problem is bad enough that you can't actually trust a call that might be from a so called "Rogers" agent, unless you have very recently left Rogers and the Winback group is attempting to bring your business back to Rogers.  In that case it would be logical to talk to the Winback agent.  In all other cases, I'd say, hang up, and save yourself a lot of angst and aggravation.


If you scroll thru recent past posts, you will see numerous examples of this scam being played out.  


As they say, if something sounds too good to be true, that is usually the case.  Just hang up. 


For anyone looking to communicate with a Rogers agent regarding phones, plans, pricing, etc, send a message to the moderators at @CommunityHelps indicating what you're looking for and your account number if you're already a Rogers customer.  


@CommunityHelps is the group address for the moderators here on the Rogers Forum. When you're logged into the forum, follow this link to the @CommunityHelps page.  On that page will be a link on the right hand side to Send a Message. Follow that link to the message composition page.  The address will fill in automatically. Fill in the subject and details, including your account number and when the message is complete, hit Send Message at the bottom.


When you're logged into the forum, look for a number overlaying the envelope symbol at the upper right hand corner.  That will indicate that there's an inbound message for you. Follow that envelope symbol as it serves as a link to the message inbox and outbox.  From the response in the inbox you can then message back and forth as required. There will be an authentication procedure that you will have to complete in order to service any change requests for your account.


To send anyone else on the forum a message, including @communityhelps, hover your mouse over their user name and a popup will appear with a link to send a Private Message.  Follow that Private Message link to the message composition page and as before the message addressee will fill in automatically.  Fill in the subject and details and hit Send Message when you're ready to send the message.

Re: Scam or Legit? - Season Promotions Department


Hi @iovbsha3ea-s,


Welcome to the Community! 


It sounds a lucrative deal, and typically we would need similar info to run a credit check and set up a brand new account. However it is becoming increasing hard to tell a spam call from a legitimate one. What we can do is review your account and confirm if an outbound call was made on your account or not. 


Please let us know if you would like us to do so.





Re: Scam or Legit? - Season Promotions Department

I've been here awhile

Hi @RogersZia ,

I am also getting repeated calls from person claiming to be from Rogers promotions team.

they are offering me a deal for a phone + data plan , all included in 50$.

and phone is also are unbelievably high end iPhone pro model or an android devise s24 ultra.

I am not sure if this is a legit promotion available to me. If true, I'd get it in a heart beat. 


Re: Scam or Legit? - Season Promotions Department

Greetings @mitz840 👋


Thanks for bringing this to our attention! As a consumer myself, I too can appreciate a great deal. In all honesty, with all the scams out there nowadays, one can't be too dilligent. With that said, we can certainly check your account to verify if there was an outgoing attempt to connect with you. 


I also want to mention that we have a super helpful blog written by our very own @RogersYasmine, on Protecting Yourself Against Fraud. If you'd like us to have a gander for you on our end, feel free to connect with us by sending a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.





Re: Scam or Legit? - Season Promotions Department

I've been around

Thanks for all the postings. 
Just got a call claiming to be Rogers Promotion Department, that's why she didn't have my account detail, but would like to offer me 40% discount off my Rogers internet and mobile plans for a 2-years term.
It is not a contract, but I would receive the paper at my door step tomorrow as well as technician once.

This is absolutely a scam!!!!

Blocked and reported the number 778-978-2866. Please watch out and pass this around!

Re: Scam or Legit? - Season Promotions Department

I live in GTA and got a call from 416* (Toronto) number claiming Rogers. He said he is from promotion team and offering 40$/month+tax, free iPhone 14, unlimited data and calling(two year contract, no need to return device). It’s too good to be true and I just gave it a pass.

Re: Scam or Legit? - Season Promotions Department

I plan to stick around

sounds like a scam


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