Just had this very thing happen to me. I been with Rogers for years, have never missed a payment, and haven't change my plan or asked about any services. Matter a fact I paid my bill yesterday.
Today I got 2 Credit Alerts from TransUnion. One is a New Trade and the other is a New Phone Number. Both of which where done by ROGERS COMMUNICATIONS CA.
So why is Rogers messing with my account and doing credit checks on me, and a New Trade worries me as well, are you guys setting up a service in my name that I didn't ask for ?
Wow, I had the same email as offering me free credit monitoring because they mishandled my information.
I get credit reports by TransUnion through my bank. So how did you report it to TransUnion ?
On hold now with Rogers, Yeah rogers support doesn't seem to know much of anything. Got put through 3 reps claiming the next person deals with this stuff. The last rep finally gave me a number for fraud team; but when asked for a number in case fraud team can't help me for someone higher up or in corporate. She said, sorry you'll have to call fraud and see if they can handle it. Then ended the chat on me.
Rogers customer support needs a over haul on how to treat customers.
As for lost of money, did that happen to you ? Why did they do these inquires to your credit account ? Like was someone trying to setup new services or something else with the information Rogers had leaked ?
Thanks for the info Mmonette. You been very helpful.
I just talked to fraud team after a 45 min wait. I was told no accounts had been opened in my name yet from what they can see and to call TransUnion and Equifax to report it as fraud and to put a block on my accounts. So the joys of trying to get ahold now of them two tomorrow.
I have been a Roger customer for about a year and I recently found out my credit score dropped due to an unauthorized credit inquiry done by Roger. I would like to know why Roger has performed the unauthorized credit inquiry? If it was related to the late bill payment they could have just sent me email or call about the bill payment rather than doing a credit inquiry which is going to last on my credit statement for 6 years. I am really disappointed with Roger and am really considering moving to different providers.
Good evening @aamirraihan,
Thanks for joining the Rogers Community and thanks for your post! Normally, we would only check a customer's credit rating if we are attempting to set up a new service, and this is only done upon a customer's request.
Did you verify whether the credit check was done at the time of your activation or afterwards? Is there anyone you know that would have had access to your Rogers account that would do something of this sort?
In the meantime, we'd love to access your account details to hopefully find more information about what happened. If you want us to review your Rogers history and to help identify what could have caused this, please send us a private message @CommunityHelps. You can find details about our private messaging in this blog.
We're hoping we can help put your mind at ease!
This happened to me too on sept 29 2020. I called rogers and opened a case with the fraud department , a few days later I got a call from the fraud department telling me that this is outside the scope of their department and that I should file a dispute with the credit report companies !!!! what !!!!