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I'm a Senior Advisor
Posts: 3,438

Re: Spam Messages


@Norah wrote:

You said "I have all that stuff unchecked"....but in this case, a "check" means NO I DONT WANT IT.  So "check" what you DONT WANT and that might work.  Good luck!


You're right! And I do have them unchecked. However, I've never noticed any excessive spam from Rogers, so I'll just leave that alone in case I miss something free. Smiley Wink

 

(I got my first PVR as a freebie from a telemarketing call some years ago when Rogers discontinued the SA8300SD.)


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 26

Re: Spam Messages

Oldyeller, thanks for the comment.  I still can't access my Update Marketing Permissions.  I get a comment saying "sorry, your account has not yet been associated with your online profile. Please come back in 48 hours".  According to live-chat, it was a bug in my profile, tried to set up a new profile, but that required another email address.  After another call to live-chat, and resetting my password, I still have to access to Marketing Permissions.  this has been escalted, and I'm waiting for a response.  For the piddley bit I use my cellphone, I'm wondering to just trash the thing and go back to "no cell phone", life was good then!

 

I'm a Trusted Contributor
Posts: 766

Re: Spam Messages

Or just shut it off and use it when you need to to make a call .Smiley Wink .  

I'm a Senior Advisor
Posts: 3,438

Re: Spam Messages

I only turn on my cellphone when I leave the house because it's Pay-Go only for emergencies. If I wanted to use it all day long, I'd get one of the high price plans and cancel my home phone.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Rogers Employee EhmTeeEhf
Rogers Employee
Posts: 130

Re: Spam Messages

I know what your talking about but in wireless we have limited access to profiles and changes, normally the control of the account is handled by live chat. We can do password resets and so forth but alot of that control is more of a rogers.com account issue, so we don't get access to those things as they are not under the wireless scope of support. I agree we should have it and i mentioned this to my team manager a few weeks back. Additionally i believe alot of power is being given to the End User to change those things in the future. 

 

But definetly Live Chat should have full access to rogers.com profile things.

 

Hope it works for you 

 

Regards

 

 

I've Been Around
Posts: 1

Re: Spam Messages

Hi

I've been receiving unsolicited texts with offers from Rogers. How can I turn these off?

I've Been Around
Posts: 1

Re: Spam Messages

I have received what I think is a scam over text message from the number (819) 219-0331, I think Rogers should be aware of this.

 

Here is the text:

Hi, it's Rogers: Thanks for being with us! Here's an extra 1GB of data per month at no extra cost for xxxxxxxxxx(my number). Enjoy this offer at http://rogerswireless.net.

Do not click on that site, I think it's a phising site not affiliated with Rogers mimicking the Rogers' site.

The whois info on the site shows the registrant as being marcostpierre@gmail.com so it's definetely some kind of scam.

 

 

 

 

***Edited Labels***

Moderator
Moderator
Posts: 789

Re: Spam Messages

Hi @Pangea

 

Welcome to the Community and thank you for bringing this to our attention. 

 

We’re always looking for ways to thank our customers for choosing Rogers, whether it’s through a promotional offer or as a random surprise and delight to thank customers for their loyalty.

 

To accept the bonus data, we ask our customers to reply “Yes” to the SMS; they do not have to click any links or enter personal information. Customers should take care of their security and privacy and never click on links from unknown numbers.

 

Rogers will never send a regular SMS that asks you to provide, confirm, or verify personal, login or account information or include a link to an online service in a regular SMS and ask you to sign in using that link. Customers can report any suspicious texts or emails to abuse@rogers.com

 

 

@DM12 Would you be able to share a screen shot of the offer you've received? Please ensure you've blacked out any perosnal info as the Community is a public platform.

 

 

 

RogersZia

 

Rogers Employee EhmTeeEhf
Rogers Employee
Posts: 130

Re: Spam Messages

Yeah we don't use .net as part of the rogers website family. Anything official as far as i Know would ask you go to sign into my rogers, or even to call us with our 18xx phone info. Never would we ask you for any personal info.

 

90% of these texts are spammers. Even if its looking legit, I would always call *611 or 1888rogers1 to get accurate information.

 

Spammers are hoping you won't read the whole message. In this message what pops out is "free" and "1GB Data" so remember to read the entire message and if necessary Call us. 

I've Been Here Awhile
Posts: 2

Re: Spam Messages

Hi i just got a text from this number

1 (418)-482-6016
Heres what the text said

Rogers Rewards: We celebrate our 31th year of anniversary, we offering 61.75$ to all our value clients. To accept your bonus:

 

Link removed for security reasons - RogersMoin

Thank you for being a loyal Rogers Wireless Customer !

I want to know if i can trust it or if its a scam from some random person