Xfinity TV box keeps disconnecting from Gateway

[MississaugaTV]

Well the technician came out and gave us a new modem and 24 hours later the TV box lost connection again, over and over. When Gateway reconnects to all the wifi devices, the entertainment box is the last thing to connect and by minutes. I’m tempted to quit Xfinity TV and just stream my Prime and Netflix. When I use the TV that isn’t connected to the entertainment box I don’t have any of the frustration. Never had this problem until a month ago. What’s up?

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[RogersTony]

Hello @MississaugaTV 

Welcome to the Rogers community forums! 

I can imagine how frustrating it has been to have an inconsistent connection. We definitely want to get this resolved for you. 

Please send a private message to @CommunityHelps so we can gather your info and get started. Not familiar with our private messaging system? No worries, click here. 

RogersTony

[asturias7]

It could simply be a faulty box. Contact Rogers and have them swap it for a new one. Like everything, maybe you ended up getting that one box out of 100,000 (let's say) boxes that happens to be faulty.

[MississaugaTV]

For the past month our Xfinity box keeps loosing connection. Not sure if we have a poor wifi issue. Certainly nothing that impedes anything else in our home. We’ve done all the usual fixes. Even moved the box to the TV that is located on the same floor as the  Gateway modem. Still cuts out, over and over.  
Finally called in for service. Well the technician came out and gave us a new modem. He questioned why we had pods. I told him when we first got Ignite, the technician said we needed  one on each floor. The is tech said not so, considering that all the wifi devices connect directly to Gateway. 24 hours later the TV box lost connection again, over and over. When Gateway reconnects to all the wifi devices, the entertainment box is the last thing to connect and by minutes. I’m tempted to quit Xfinity TV and just stream my Prime and Netflix and forgo TV channels. When I use the TV that isn’t connected to the entertainment box I don’t have any of the frustration. Never had this problem until a month ago. What’s up?

[RogersCorey]

Good morning @MississaugaTV!

I understand that behaviour would be frustrating. Let's try to get to the bottom of it!

Are you having any troubles with your Internet connection as well or just the TV? Have you tried connecting an Xfinity box to the modem using an Ethernet cable to see if that fixes this issue?

As for the pods, as they've improved, we've found that fewer pods are necessary than when we originally launched the first model. Were any pods removed during this time?

~RogersCorey