TV Picture and sound pausing

[dmeanor]

Week ago switched over to Rogers from Bell due to a better deal.

I have called in at least 3 times to get help with my TV picture and sound pausing, especially on sports channels and CNN.

Last they said it was a community it was a community issue and looking into it and created an issue ticket and would be notified by text.

As of yet have not seen a text and the issue still exists!  There are only a certain number of days (15) to cancel and go back to Bell where I didn't have these issues.  Hope the deal here is not to stall to ensure I stay a customer.

**Added Labels**

[RogersCorey]

Greetings @dmeanor!

I'm sorry to hear that you're experiencing issues so early in your tenure with us. I'd like to take a look into this existing ticket to find out what's happening. 

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[dmeanor]

Thanks. Not sure what I need to do next or my ticket number is