Rogers Internet TV Services

[dandt6]

I have been a rogers customer for many years and normally not many issues. But when they changed to iptv instead of cable there is nothing but frustration. I have to reboot the iptv box many times a week. It cuts out for no reason. I have had rogers out here to check what the issue is. First time stated it was the router. The replaced it. That did not solve the issues of cutting out freezing and the tracking. So called again. And once again they changed the router. All other internet usage in the house has not had any issues. It was ok for about a week . It reverted back to cutting out and freezing. We pay over 300 a month for this service and prices keep going up but the service is getting worse . This mis unacceptable for a co.pany this size to treat the customers this way.
Very Frustrating

***Edited Labels***

[mebe]

After the initial growing pains that plague many new users, things often settle down, and then you might go several years without a serious problem that involves your entire neighbourhood.

Have you tried using an ethernet connection, rather than wifi ? Any improvement ?

Perhaps for the next visit, they'll replace the tv box, in case a module or other component is faulty.

At some point they can send a senior tech to further investigate.

The community may also provide more detailed suggestions, as more info is provided.

Don't give up.