New Ignite TV Customer, Green Square of Death
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05-13-2021
02:06 PM
- last edited on
05-13-2021
02:21 PM
by
RogersTony
I just got Rogers Ignite TV and Internet 3 days ago. I have 4 TV's, and I have been able to set up my Ignite boxes on all but 1 TV. When I try on this Sony TV (purchased in 2007), I get a square green screen. This is what I have tried so far:
- Unplugging and re-plugging the TV and the Ignite box - did not change anything.
- Switched the HDMI ports that the Ignite box is plugged into - this did not change anything.
- Switched the Ignite box with one that is already working. I still get the green square.
- I was able to set up the Ignite box that was originally providing a green square on another TV, so the box is not the problem.
- I was able to set up a Google Chromecast on this TV and it works no problem.
- This TV worked fine with the old digital NextBox.
I am at a loss here, and am hoping someone has a suggestion. I don't really want to call Rogers, because I have spent over 2 hours on the phone with them in the last 2 days, trying to get the Ignite service to work, and frankly, I'm exhausted and not up to it today.
*** Edited Labels ***
Solved! Solved! Go to Solution.
- Labels:
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HD
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HDMI
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Ignite TV
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Macroblocking
Accepted Solutions
Re: New Ignite TV Customer, Green Square of Death
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05-13-2021 07:48 PM - edited 05-13-2021 07:51 PM
@Giraffee66 : A few comments/questions:
1. What is the exact model number of the Sony TV?
2. Have you tried 1080i?
3. Have you tried a different HDMI cable on that TV? One that works on another TV?
4. Have you tried a different input on that TV?
5. Have you updated the firmware on the problem TV?
Re: New Ignite TV Customer, Green Square of Death
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05-13-2021 02:10 PM
Re: New Ignite TV Customer, Green Square of Death
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05-13-2021 04:48 PM
Re: New Ignite TV Customer, Green Square of Death
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05-13-2021 05:49 PM
OK, I just downgraded the resolution on that Ignite box to 720p on a working tv. When I hooked it back up to the Sony TV (which is HD, 1080), I still get the green square. 😞
Re: New Ignite TV Customer, Green Square of Death
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05-13-2021 07:48 PM - edited 05-13-2021 07:51 PM
@Giraffee66 : A few comments/questions:
1. What is the exact model number of the Sony TV?
2. Have you tried 1080i?
3. Have you tried a different HDMI cable on that TV? One that works on another TV?
4. Have you tried a different input on that TV?
5. Have you updated the firmware on the problem TV?
Re: New Ignite TV Customer, Green Square of Death
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05-14-2021 11:41 AM
Well, I'll be - it was a dud HDMI cord (one that came with the new Ignite cable box). Huh. Thank you so much 57 for the suggestion!
Re: New Ignite TV Customer, Green Square of Death
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05-14-2021 12:08 PM
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