Ignite TV Box won't List All Devices of other Boxes in House
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08-24-2024 04:28 PM - last edited on 08-24-2024 04:33 PM by RogersJermaine
I had four ignite TV boxes installed on the same day. One box was having connection issues so they replaced that one box a day later. However, now that one box is not picking up my other boxes in the house and vice versa. How do I get the new, late installed box to pair up with the other boxes in the house?
***Edited Labels***
- Labels:
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Ignite Entertainment Box
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Ignite TV
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-24-2024 04:45 PM - edited 08-24-2024 04:45 PM
@what3 : On the "problem" box, go to Rogers - Settings - Preferences - General - Display recordings on - "All Devices".
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-24-2024 05:05 PM
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-24-2024 05:16 PM
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-24-2024 05:24 PM
That is one thing to note that they thought it was a weak connection so the one thing that did change is now the modem is an ethernet connection to this new replaced box and that is the only box obviously that is doing that and that is a new change since he came this morning. I don't know if that has anything to do with anything and so when I went to the network all it said is this box is on the ethernet connection so I don't know what it was normally saying there but that's what it's saying now.
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-24-2024 05:42 PM
Reboot the box? (unplug/replug)
Reboot the Gateway?
Using the Home Connect App go to Overview - Restart. After clicking Restart, don't do anything for 10 minutes. It should come back in about 6 minutes.
Disconnect the Ethernet temporarily to see if it's on the same network? You may need to reboot again after reconnecting the Ethernet.
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-24-2024 06:38 PM
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-25-2024 01:17 AM
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-25-2024 08:17 AM
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-25-2024 09:47 AM
Are the other 2 boxes connected via wifi? If so then that is your Wifi SSID name. When TV box is connected via ethernet then no name is applicable and it just says ethernet.
When box is connected via Wifi then it says the SSID it is connected to.
Take the bad box and disconnect the ethernet and then see what is says. It should say the name of the Wifi network, guessing the Family name.
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-25-2024 03:24 PM
Two more things to try.
1. Using the Home Connect app, does the problem box show up there? Start the app go to WiFi, scroll down to see the devices. Click on the device if it's there and try troubleshoot and device details.
2. What happens if you move the problem box to the location of one of the working boxes temporarily. Take your remotes with the boxes since they're paired.
Re: Ignite TV Box won't List All Devices of other Boxes in House
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08-25-2024 03:26 PM
@what3 wrote:
In other words how do I change ethernet connection to the family name network to get this box on the same network?
By removing the Ethernet cable and rebooting the box. That's why I asked that in previous posts. If it "works" even if the connection is weak, leave it that way for a while.