Chromecast Does Not Work with Latest Rogers IGNITE TV App Update for iPad

[SpeedyC]

Hi.

After installing the latest update to the Rogers IGNITE TV app (version 7.15.1.670) on an iPad Pro 6th Gen and an iPad M2, the chromecast feature is no longer working.

When you press the chromecast icon, the menu opens and then quickly closes and you can’t choose a device to chromecast to.

I tried deleting the app, rebooting the iPads, and reinstalling the app … still does not work.

This seems to only affect iPads.

Installing the latest app update on an iPhone XS MAX, the chromecast feature still works 

i.e. the menu does not close immediately after opening.

*** Edited Labels ***

[RogersJermaine]

Hi @SpeedyC,

Welcome to the Rogers Community Forums and thank you for your post! We appreciate the detailed information regarding the issue you are experiencing with not being able to cast through your iPads, but it is working on your iPhone. Thank you for trying multiple iPads as well to ensure the issue is not isolated with just the one. We would need to have our network team take a further look into this for you. 

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,

RogersJermaine

[Lester14]

I'm having the same issue. On my Samsung phone, the icon has disappeared.

[RogersYasmine]

Hello @Lester14 ,

So sorry to hear that you are also experiencing the same problem while using the app. By any chance, have you already tried rebooting your device and/or reinstalling the app from scratch? Sometimes, that helps resolve the issue. Please also be sure you have the latest software installed on your device. 

If the problem persists, kindly send us a Private Message @CommunityHelps so we may take a closer look. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine

[SpeedyC]

@ RogersYasmine
Hi, I think it’s pretty obvious that the problem is with the Rogers Ignite TV app and not our devices. As I’ve mentioned above, I have tried deleting the app, rebooting my iPad (which is on the latest iPadOS) and reinstalling the app to no avail. Please have your developers look into the app.

[SpeedyC]

I logged an incident back on July 22, 2024 when this issue first occurred.

I was given case# 200 866 406.

The issue is still not resolved.

NOTE:

iPadOS 17.6 just came out … updating to it does not fix the problem.

Please ask the Rogers Ignite TV App Developers to take a look ... can’t be that difficult to address?

[RogersMaude]

Hey @SpeedyC,

Thank you for the update. We're more than willing to help you with this matter.

As indicated in @RogersJermaine's post, please reach out via private message so we can take a deeper look into this.

Thanks!

RogersMaude

[michelgirard2]

Just got to the Ignite TV on my iPad and have the exact same issue of clicking on the cast icon only to see the list for one second and disappearing.

[michelgirard2]

Totally agree. If there are so many people with the same issue, does that not point to Rogers app?

[SpeedyC]

Hi @michelgirard2 

Would you be so kind as to call Rogers Support and report this issue too? This will prevent Ropgers from saying only one user has the issue/the issue is not reproducible. 

Perhaps you can refer to my case# C 201 212 059.

I called Rogers Support today for an update … still no resolution.

[michelgirard2]

I will. Actually, I will also talk with a technician who is scheduled to come to my place to connect the box to my TV tomorrow.

Cheers.

[jamiearog]

Did you ever get resolution on this?  I've had this issue most of the summer on multiple Chromecast devices.  Pretty certain it is an issue with the Ignite app.

It connects and tries to cast, shows the correct show on the Chromecast but then gets into endless dots.... 

[SpeedyC]

The latest version of the Rogers Ignite TV app fixed the problem for me… Just download the latest version from iTunes