Cannot access TSN or Sportsnet online

[Belau]

Hi,

I have the Flex 20+sports package.  Don't have any issue accessing all the TSN or Sportsnet channels on my TV or ignite website/app.  However, when I login to TSN or SN app/website, it indicates that my subscription is expired or Not subscribed.  I have raised this issue several times with Live Chat but those tickets have all closed without resolution or anybody reaching out.

*Edited Labels*

[Nikolaos]

So i tried again with a different agent and insisted they just refresh my profile and it worked! Just all in the agent you get, if they won't do it disconnect and try again.

[XJS9000]

Just bumping this post...

I also have the same issue. I also have the Ignite Flex 20 + Sports Package ...I can see the Sportsnet and TSN Channels in my Ignite App... I regularly watch them on my TV, but when I try to log into the TSN or Sportsnet websites or apps directly, it doesn't work. It states that "I am not a subscriber".

I contacted tech support via live chat. I even linked this thread. I requested a "refresh". I was told that I needed to subscribe to Sportsnet Now for a cost of $18/month. 

Is there any truth to this? Based on the responses of other responders, it sounds like no. It sounds like I should have access to the websites. Is the answer "just keep trying until you get a tech who can help you?".

[SBrowne]

Yeah keep trying. You just need to find someone is willing to help.

[RogersZia]

Good afternoon @XJS9000,

Welcome to the Community!

I appreciate the details you've provided. It seems like this may be a profile issue or requires a subscription refresh. Please reach out to us via PM @CommunityHelps for further assistance.

You can learn more about our private messaging system in this blog.

RogersZia