Ya I had the same issue, just have to find someone who's comfortable and willing to ask around and figure it out. They clearly have an issue with this bug after transitioning to ignite from legacy. I would suggest you just have them look at this post...
Ya you'll want to get them on the phone and escalate it to support as the first line of support will not be able to resolve. Do the phone back option instead of waiting.
OMG this took nearly a month for them to figure out for me. Don't let them tell you this is by design as that is false. After a dozen or so reps telling me all sorts of excuses I gave up. One eventually called me out of the blue and resolved it by pe...
