Rogers Community Forums

Resolved! Re: $20 discount off of Connected for Success Plan

Good morning @65-, Something doesn't sound right here. If you've paid every month, in full and on time, we shouldn't be cutting off your services. I would like to take a closer look at this matter for you. Please feel free to send a private mes...

High Ping to Riot Chicago – Routing Through New York (Case C205858924

Hi, I’m experiencing consistently high ping (~60ms) in Valorant when connecting to Riot’s Illinois (Chicago) servers. After running multiple traceroutes, I’ve confirmed that Rogers is routing my traffic through Level3’s New York node (ae51.edge2.NewY...

Re: Internet speed

@pecaicedo firstly, you should have an XB7 (Gen 2) or XB8 (Gen 3) modem. Rogers modems can be seen here: Internet Self-Install - Help and Support - Rogers So, you should have one of the two modems on the upper left hand side of that page. Th...

Re: $200.47 Charge For Modem

Was told in via PM that another attempt would be made to send a waybill to return the modem. The $200 charge will still be against my account until 'the modem is safe and secure in Rogers' warehouse. So I'm still further behind than I was in February...

Re: $200.47 Charge For Modem

@WilliamP wrote: Thanks, I've tried all of that a received nothing but a runaround so far. Hopefully, my reporting this issue to the BBB might provide a positive result. Otherwise, looks like Rogers just plans to screw me over for $200 The @Communi...

Re: Firestick

Oh and I am going to the Xfinity app. Well download it. To see if it's not hooking up to the internet. Seeing as that's the problem. No signal is a pretty good sign that it's not. Lol. Thanks again.