Oversaturated Node

[Jh9997]

Rogers has refused to upgrade service on our town as the population has grown larger ..and will be almost double to what it was a decade ago. Multiple techs have said the system is overloaded and they can't fix our issues. There is now a Facebook forum that has had enough. With Telus Fiber getting upgraded this summer..unless Rogers doesn't make a change...a good chance their customer base here will deminish. Will a change come and we will get the internet speeds we are paying for?

https://www.facebook.com/share/p/1ADZYC72GD/

[RogersMoin]

Hello, @Jh9997.

We're delighted you joined our Community. Thank you for posting the network performance issues you and other residents in your town are experiencing. We understand your frustration with the slow speed and the impact on your Internet service.

At Rogers, we strive to ensure our infrastructure evolves along with the communities we serve. While we don't have specific information about upgrades for your area, your feedback is much appreciated.

We value your loyalty and want to ensure you get the service you deserve. Please contact our tech support team at Rogers Together With Shaw so we can document your concerns and provide updates.

Regards,

RogersMoin

[Jh9997]

We have....for over 4 months now with no solution. We have the 1.5 GB speed package and for 1/3 of the day (evenings) we get around 50-150mbs. Multiple techs, who have told that the system is maxed out and needs an upgrade. How long does it take to get this upgraded? Not worried about the bill, but I am only getting 2/3 of what I am paying for now, and the most important time of the day is when service is slow. Internet crawls, TVs disconnect and say there is a connectivity error, or go all grainy and blurry. Needing a resolution here at some point!