I know how frustrating it can be to experience issues with your cellphone service. I hope your service is back since you last posted here.
For further assistance, please contact our Prepaid department at 1-800-575-9090. To reach a representative please choose option 4 then option 4 again. At the end of the information on how to contact Rogers, you will be given an option to speak with one of our agent (option 1).
Hope this helps!