How to Prevent Incoming SMS Charges

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Medea
I'm Here A Lot
Posts: 6

How to Prevent Incoming SMS Charges

How can I stop $0.60 SMS charges being repeatedly charged to unused phone permanently? I have been a Pay-As-You Go customer for many years, and overall very satisfied with the service; the respect and responses I receive from representatives; and of course my package price. My frustrating peeve is the constant SMS charges I am steadily receiving. I have been told in the past (in this forum, by the way) to contact PayGo and the charges would be reversed-- to which they have been, ergo the above comment about the respect received. But my phone has only been a 'call home' phone -- no one, and I mean NO ONE has the phone number!! And with this pandemic, I don't recall using my phone at all during the past year. However, I am still receiving these SMS and though I have been reimbursed (just 8 days ago for the most recent rash of charges) I have just noticed yet another $0.60 charge from 3 days ago. I don't want to constantly monitor future SMS charges on my online account and then have to contact a representative to reverse them.  How can these SMS calls be permanently stopped?

 

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OLDYELLR
I'm a Senior Advisor
Posts: 3,736

Re: How to Prevent Incoming SMS Charges

Spam texts from random numbers can't be blocked or stopped. Texts from Rogers are free. I think texts sent to your phone expire and aren't delivered if your phone is off for a long time, but I don't know how long. All you can do is forward spam texts to 7726 (SPAM), hoping Rogers can block the number and save your Call/Transaction History each month. When it's time to renew, add up spams and ask for credid, which Rogers will give you.


Rogers PayGo. Location: S-W Ontario

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OLDYELLR
I'm a Senior Advisor
Posts: 3,736

Re: How to Prevent Incoming SMS Charges

Spam texts from random numbers can't be blocked or stopped. Texts from Rogers are free. I think texts sent to your phone expire and aren't delivered if your phone is off for a long time, but I don't know how long. All you can do is forward spam texts to 7726 (SPAM), hoping Rogers can block the number and save your Call/Transaction History each month. When it's time to renew, add up spams and ask for credid, which Rogers will give you.


Rogers PayGo. Location: S-W Ontario

View solution in original post

Medea
I'm Here A Lot
Posts: 6

Re: How to Prevent Incoming SMS Charges

Thank you, OLDYELLR, for your advice. I suppose having such a wonderful package price comes at a price lol. It wouldn't be so frustrating if the SMS charges were still $0.20 as they were a few years ago. Still, with the support and reactions I've received from the Rogers staff, if monitoring my account is what I must do, then so be it.