So I went ahead and topped up, called back through to the same place, and again was instructed to top-up!?
I just need to cancel my pay-as-you-go service. That's it. I can be a very civil and patient person, but this has pushed my limits, Rogers. The other forums were not helpful. Please, help!
I agree with @OLDYELLR ... just don't pay them anymore . Sad turn of events that you tried to inform the service provider that you wanted to cancel and they in turn took more of your money but it is the nature of the beast I'm afraid and best to consider it a paid for lesson of what can be expected at times .
@KeithL3535 ....You could call the 1 800 575 9090 number.Take option 4 ,then option 4 ,then option 1 and that will get you to a real people . You could ask if they will refund but I will be very surprised if they do . I know when I cancelled a postpaid plan there was still twenty dollars on account and I was assured twice they would refund it .....but it never showed up .....so until it is actually in your hand I would have no expectations .