How to Cancel Pay as You Go Account?

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I'm a Trusted Contributor
Posts: 766

Re: How to Cancel Pay as You Go Account?

@KeithL3535 wrote:

So I went ahead and topped up, called back through to the same place, and again was instructed to top-up!? 

 

I just need to cancel my pay-as-you-go service. That's it. I can be a very civil and patient person, but this has pushed my limits, Rogers. The other forums were not helpful. Please, help!


I agree with @OLDYELLR ... just don't pay them anymore .  Sad turn of events that you tried to inform the service provider that you wanted to cancel and they in turn took more of  your money  but it is the nature of the beast I'm afraid and best to consider it a paid for  lesson  of what can be expected at times  .  Smiley Wink

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Posts: 2

Re: How to Cancel Pay as You Go Account?

It doesn't give any other options, and I was afraid I would hit a dead-end. I thought it would give me a chance to at least talk to someone, and then I could figure out how to get refunded. 

 

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Posts: 766

Re: How to Cancel Pay as You Go Account?

@KeithL3535  ....You could  call the 1 800 575 9090 number.Take option 4 ,then option 4 ,then option 1 and that will get you to a real people . You could ask  if they will refund  but I will be very surprised if they do .  I know when I cancelled a postpaid plan there was still twenty dollars on account and I was assured twice they would refund it .....but it never showed up  .....so until it is actually in your hand I would have no expectations . Smiley Wink 

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Re: How to Cancel Pay as You Go Account?

I have a Pay As You Go account with a significant balance. If I cancel my phone and by extension my account, will Roger's payout the outstanding balance to me?

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Posts: 1,510

Re: How to Cancel Pay as You Go Account?

Hello, @Rmoroso.

 

Thank you for joining and for posting your query in the Community.

 

Can you please explain what you mean by "cancel my phone"? For Pay As You Go service, you would have already purchased the phone. 

 

It's better to utilize the unused minutes as they are not credited. However, please reach out to Pay As You Go support at 1-800-575-9090 for accurate information. To reach a representative quickly you can press 4, then 4, and 1. 

 

Cheers,

RogersMoin

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Re: How to Cancel Pay as You Go Account?


@Rmoroso wrote:

...will Roger's payout the outstanding balance to me?


As mentioned by @RogersMoin above, it's highly unlikely that Rogers will pay the balance to you.  Although @RogersMoin  says no,  sometimes Rogers may credit another service with Rogers (if you maintain Rogers services)  For example, when people changed from their grandfathered "AnyTime" PAYGo plan, some people had the outstanding balance transferred to a post-paid phone contract.

 

With Rogers you often get what you negotiate, however, if you have no leverage (like other expensive services, etc), then it's unlikely you'll get to negotiate much.  You're likely to be far better off utilizing the outstanding balance yourself. 

 

As discussed in various PAYGo threads, it's not a good idea to have a significant balance and Rogers have even "forced" people to reduce their PAYGo balances to less than $150 as of the end of 2018, although that was rescinded at the last minute (See PAYGo threads on minimum balance, etc.)



I'm a Senior Advisor
Posts: 3,495

Re: How to Cancel Pay as You Go Account?

As @57  mentioned, you may be able negotiate and get your outstanding balance credited to a Rogers postpaid cellphone plan if you're staying with Rogers. I assume you're moving away from PayGo to postpaid, but if it's not Rogers, you're stuck with the air time you bought, no refunds. Consider it the same as having a postpaid plan and not using it to its full extent. But if you want to stay with Rogers PayGo, you can call PayGo at 1-800-575-9090 and ask for  $100 of your balance to be applied for another year.

 

Last year for a long time we were informed that by the end of the year we would lose any balance over $150 and should use it or apply the excess towards a renewal.  Mine was a bit over, but I never lost that, so I'm wondering if Rogers even carried through with the threat.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
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Re: How to Cancel Pay as You Go Account?


@OLDYELLR wrote:

Last year for a long time we were informed that by the end of the year we would lose any balance over $150 ...I'm wondering if Rogers even carried through with the threat.


They did not, as I mentioned in  my previous post and as discussed at the end of the thread discussing it.

 

https://communityforums.rogers.com/t5/Pay-as-You-Go/New-Pay-As-You-Go-Maximum-Balance/m-p/436810#M29...



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Posts: 2

Re: How to Cancel Pay as You Go Account?

I am indeed considering leaving Roger's as I am planning to move to a monthly postpaid talk, and data plan, and I find that All the Roger's plans are way too expensive.

 

Since a pay-as-go plan requires me to renew the plan before it expires or loose any accumulated funds, it's not quiet the same as a postpaid plan. Its understood a postpaid plan does have a monthly end date with no carry over where a pay-as-you-go does have a carry over. I realize that it is up to Roger's discretion what they do with my accumulated balance, but I was just hoping that they are good corporate citizens.

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Re: How to Cancel Pay as You Go Account?


@Rmoroso wrote:

1. Since a pay-as-go plan requires me to renew the plan before it expires or loose any accumulated funds,

 

2. pay-as-you-go does have a carry over. 


1. I'm not sure I understand what you mean be "renew". It's possible to go to a monthly Auto-top up ($10/mo?) or similar plan and make sure that you use the money up by the time you leave.  You don't need to "renew" for a year with a voucher for example.

 

2. You must be on the old Grandfathered Anytime plan. The new plans don't have any carry-over.  I suggest you discuss this with Rogers PAYGo people and see what they can do for you. I have found the PAYGo people most receptive to discussions.  Use the following instructions to contact them:

 

https://communityforums.rogers.com/t5/Account-Support/Can-t-purchase-data-pass/m-p/426891#M22822