Does Rogers still have support communication via email?

[HowardL]

A concern was submitted weeks ago, while submitting, I selected the option: want to be replied via email.

Coz I am out of Canada in different time zone, not really convenient to talk over the phone.

But recently, seems I missed 2 calls from Rogers.

Any idea why Rogers insists to call though I've selected the option "via email"? or how to make Rogers reply via email for the concern submitted?

Thanks.

***Edited Labels***

[OLDYELLR · Accepted solution]

There hasn't been any email support for years. Try Chat or Facebook Messenger.

[HowardL]

They'd better remove the option while submitting the concern to less the confusion to customer, if they care.

BTW, I tried to contact by Chat or FB in other cases before, once they know it's about Prepaid user, they told me they don't support, have to call specific support number for prepaid user. 

Anyway, thanks for your reply.

[57]

@HowardL : The only way to contact the Pre-paid (PAYGo) people is outlined in the following post.  As you found out, no one else can help regarding pre-paid:  Any other means like chat or twitter or FM are no use for pre-paid.

https://communityforums.rogers.com/t5/Pay-as-You-Go/Pay-as-you-go-improper-data-charges/m-p/440166/h...

There are a couple of recent threads regarding transaction history and US calls on pre-paid below:

https://communityforums.rogers.com/t5/Pay-as-You-Go/No-Call-Transaction-History-on-PAYGo-Account/td-... (There is a workaround outlined in that thread - see link below)

https://communityforums.rogers.com/t5/Pay-as-You-Go/No-Call-Transaction-History-on-PAYGo-Account/m-p...

https://communityforums.rogers.com/t5/Pay-as-You-Go/Rogers-PAYGo-Customers-Cannot-Use-Their-Phones-I...

Yes, Rogers really should remove the e-mail option from the "Share a Concern" link because they always call instead.  Rogers still does some e-mail, but not for support - only for notifications of bills, etc.