Poor signal heron gate

[Cbross18]

Since the dericho 2022 signal has been poor at Cedarwood drive. I called Rogers multiple times and was even told that it was my old iPhone that caused the issue. I bought a newer one and I still have the same issue. Calls drop, people can’t hear me. Constant stutter in voices. Today downtown on Laurier I had 1 bar of service. I’m ready to give up on Rogers and move on. I need reliable cell service.

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[RogersJermaine]

Hi @Cbross18,

Welcome to the Rogers Community Forums and thank you for your first post! 

That is a long time to be dealing with any type of reception issue on your mobile device, and we would hate to lose you as a customer over this. Let us take a further look at some steps to see if we can assist you with the issue you are facing.

First, can you let us know the make and model of your device, and is it up to date with the latest software?

Can you also try some of these troubleshooting steps and update us on the status?

1. Check your network coverage here to see if there is coverage in the area where you are noticing issues. 

2. You mentioned that you have this issue with the older phone as well as the newer device. Can you try powering off your phone and waiting for 30 seconds before turning it back on? Depending on your model, you can find out how to reset your device here.

I look forward to your reply.

RogersJermaine

[Cbross18]

iPhone 12 pro. Up to date my iPhone 8 Plus does the same. I have been on the phone with rogers to no avail. Told it was the iPhone 8 Plus that was defaulting. Bought a phone for nothing. Software is up to date. Power on and off no change. My area is is the coverage area. I’m truly fed up and I will move one if this isn’t resolved soon. I cannot make any calls from home. This all since the Ottawa wind storm.

[RogersYasmine]

Good day @Cbross18 ,

We appreciate the additional info provided and we understand the upset that something like this would cause. Having your service disrupted like that, cannot be fun. 😞

Since you are saying that both your old phone and new phone have had the same exact issues, it seems like the problems you are experiencing may not be related to the hardware itself. Do you find your neighbours or friends and family who visit you are having similar problems?

The issue could be related to other factors like distance, Cell site frequency, obstructions, RF interferences, terrain/geography, etc. You can check the network status and report the issues here for further investigation by our tech teams.

I hope this helps get it resolved. Please keep us in the loop.

Thank you,

RogersYasmine

[Cbross18]

I have no family or friends here. I had a chat with tech support about this a while back and still no resolve. I’m at a point that if matter don’t change I am leaving Rogers entirely. That includes my home internet and TV too. Right now I have 1 bar of service. That’s unacceptable.

[-G-]

Rogers' wireless service is spotty in a number of areas in the GTA.  When I am home, things still work okay.  The problem is that if I go into some stores, I get no service... or can make calls but have very, very low data rates.

Supposedly, the Rogers apps report the quality of their network coverage, either when you use the app or on an ongoing basis... but ever since I switched from Bell, I have been in the "1 bar of service" club for years and there does not seem to be any urgency on Rogers' part to improve coverage in areas where their service is only marginal.

[balas1825]

No network coverage in N6G 0V2 and we are getting only 1 or 2 bar and sometimes only 3G services

Could you please check the coverage

[Cbross18]

Nothings changed in Herongate. K1V 8Y4. Poor cell service with one bar. Call drop all the time. It’s not just me in this building. This has gone one since 2022. I’m considering cancelling my plan as as part of the tenant association, I’ll urge others to do the same thing. There are 16 floors in this building with 16 units per floor. Most a 2-4 bedrooms. How much money do you stand to lose? Fix the problem.!!!