July 16th 2024 Storm & Flood Thread
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07-17-2024 11:28 AM - last edited on 07-17-2024 11:46 AM by RogersCorey
It seems there are Rogers wireless/mobile service interruptions during the wide-spread power outage yesterday due to the storm and flooding. I can't connect to 5G+, 5G, LTE or any other mobile service the whole day until the power returned before midnight. Will we be compensated for this? We expect professional service from such huge companies like Rogers, especially during natural disasters. Thanks.
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Re: Rogers Wireless Internet, Go Home Lake, Ontario, unusable on weekends
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07-19-2024 12:31 PM
Greetings @btrthnvr ,
Thanks for being a part of our community and for posting your concern. The heavy downpours were definitely intense and I'm sure it was tough being without your services due to the hydro outage that ensued.
We can certainly have a peek to see if there is something we can do to help. If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
Kind regards,
RogersYasmine
Re: July 16th 2024 Storm & Flood Thread
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07-18-2024 10:32 AM
Re: Rogers Wireless Internet, Go Home Lake, Ontario, unusable on weekends
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07-19-2024 12:31 PM
Greetings @btrthnvr ,
Thanks for being a part of our community and for posting your concern. The heavy downpours were definitely intense and I'm sure it was tough being without your services due to the hydro outage that ensued.
We can certainly have a peek to see if there is something we can do to help. If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
Kind regards,
RogersYasmine
Re: Rogers Wireless Internet, Go Home Lake, Ontario, unusable on weekends
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07-19-2024 01:35 PM