Glebe, Ottawa internet still down

[ErickM]

The service is sti not restored. Do you have any update yet. Still no answer for. Phone lines nor social media. Please stop sharing misinformation about the "vast majority" being restored. When is not.

[DOGGUY60]

Message Received this AM from PRESIDENT/CEO ("services have been restored and network/systems close to fully operational"); either he is being fed misinformation from his Technical VP's or it is purely a statement to placate customers!! Be honest and give us areas of outages!!

[BJW1]

Ottawa, ON, Riverside Park area of the city. When the service was "restored" on Saturday, I still had no internet. Sunday, it improved to intermittent bursts of <1mbps (we pay for gigabit). Today, the exact same is the case. This is unusable, and I work from home. This needs to be fixed (and made right with the customers) immediately. Enough of the copy/paste letters and tweets of "We've restored most of you but some customers may still have issues."

Completely unacceptable. 

[ErickM]

Contacted tech support yesterday, they told me to wait 24 HR for an update. I received an update it cannot be fixed the technician has to come. Maybe Saturday so 10 days with out service.

[DOGGUY60]

Based on our service IGNITE INTERNET/TV/PHONE and a cost of approximately 275.00/month, 5 days COMPENSATION comes to $45.00!!!

You have got to be joking!! Why bother with anything!