I require contact information for the President's office to escalate an issue
I recently moved to a rural area and switched to Rogers for more/better data. All was fine until I received notice that I was using mainly EXT data which is intended for occasional use. After 3 or so hours on the phone and in chat with customer service I've been told my service will be suspended unless I reduce EXT usage--which I can't do because Rogers doesn't have a cell tower near my town. The only solution that was given to me is to switch providers. Rogers was given my current address when I signed up and I had no idea I was out of range and would be dealing with this. If coverage will be refused to people in remote areas than why was I even offered service? Between the connection fee and getting sent a sim card in the mail it would have saved me time, effort, and money if I was refused service initially. This is absolutely unbelievable to me that a company runs itself this way.
***Edited Labels***
