01-09-2025
05:29 PM
- last edited on
01-09-2025
06:34 PM
by
RogersZia
I require contact information for the President's office to escalate an issue
I recently moved to a rural area and switched to Rogers for more/better data. All was fine until I received notice that I was using mainly EXT data which is intended for occasional use. After 3 or so hours on the phone and in chat with customer service I've been told my service will be suspended unless I reduce EXT usage--which I can't do because Rogers doesn't have a cell tower near my town. The only solution that was given to me is to switch providers. Rogers was given my current address when I signed up and I had no idea I was out of range and would be dealing with this. If coverage will be refused to people in remote areas than why was I even offered service? Between the connection fee and getting sent a sim card in the mail it would have saved me time, effort, and money if I was refused service initially. This is absolutely unbelievable to me that a company runs itself this way.
***Edited Labels***
01-11-2025 05:50 PM
Hello, @livvybn.
Thank you for joining our Community and sharing your concerns about the Extended Network Coverage.
Extended Coverage is intended for limited and occasional use. As such, the majority of your monthly usage must occur on the Rogers network. I understand your frustration with the situation and how challenging it must be to deal with such limitations. Please check our Extended Coverage FAQs: Extended Network Coverage Eligibility, Usage & More - Rogers.
Your address may be within the Rogers Network range, but your device may be connected to the Extended Coverage most of the time. You can turn off roaming and enable WiFi calling to remain connected to Rogers Network.
If you work outside the Rogers coverage, switching providers as suggested is better. Thank you for understanding.
Regards,
RogersMoin
01-12-2025 06:16 AM