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Unable to make or receive call while in usa

My wife is currently traveling to Florida. She has a galaxy s10 and is unable to send or receive phone calls . Data and texting work intermittently. She has tried different networks and is currently connected to the tmobile/rogers network.Any help wo...

xx1 by I've Been Here Awhile
  • 184 Views
  • 4 replies
  • 0 likes

Data Coverage Issues - Parry Sound, ON

We've accessed data on Rogers devices about 30 mins from Parry Sound for years.    It wasn't exactly "city strength", but worked fine, and was even sufficient for rare video chats for work.   On the July long weekend, data stopped working.    I reset...

robtoe by I'm a Reliable Contributor
  • 1278 Views
  • 16 replies
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Resolved! Rogers-EXT network does not work

I work at the Darlignton Nuclear Generating Station in the Engineering building here and there is now Rogers signal. Both Bell and Telus have signal in this building however Rogers/Roger-EXT does not work in this building. When I scan manually and se...

mreffle by I Plan to Stick Around
  • 7601 Views
  • 16 replies
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Resolved! Extended coverage

My husband works out of town and he received a message saying his extended converge will be blocked. Now I am at home with a newborn and can't get a hold of my husband because of this !!!! He works in a rogers coverage area, he's gone for weeks at a ...

Jd87 by I've Been Here Awhile
  • 14760 Views
  • 17 replies
  • 0 likes

Weak Coverage / signal in Victoria / View Royal BC

Quite often I see situations when I get calls , the phone is not ringing but soon after, the phone shows a lost call .   The last one happen yesterday at 5:30 PM , when a neighbour called me . He told me that he heard the dial and short after the cal...

serpico by I Plan to Stick Around
  • 1319 Views
  • 7 replies
  • 0 likes

Resolved! Cellular strength in Keswick

I live near Stephen Leacock Theatre and have never had reliable cell phone service through Roger's. I thought it was just the way it is for everyone in this area until recently when our home flooded. I could not call for assistance because our home p...

PamArnold by I'm Here A Lot
  • 1453 Views
  • 7 replies
  • 0 likes

Cell phone Reception issues

With the recent buy out of MTS ( manitoba telecome service) to Bell is or will there be any network upgrades like extending coverage etc in the future?  

Anso by I'm Here A Lot
  • 5841 Views
  • 23 replies
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No Network Coverage - River Valley, ON

Good day,My name is Kevin, I am currently serving in the RCAF and currently have a summer cottage near River Valley, Ontario.The region is currently suffering from a lack of cell phone signal.I do know that you have installed 3 service towers in the ...

Unable to roam outside Quebec

Consistent issue as soon as I leave the province. 5 bars but no network connection. My iPad has no issues. But my Galaxy s5 is where the problem lies. What's frustrating is being charged for roaming on the s5 but not being able to use it. I can make ...

bdavids by I've Been Around
  • 1363 Views
  • 1 replies
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Resolved! Roaming on a Cruise While at Sea

So now Roam like home includes international rates and for the Carribbean its $10 per day. I am sailing on the Celebrity Silouette next month. Starting in Fort Lauderdale , at sea for 2 days then in Haiti and Dominican. I called Celebrity Cruises  an...

susanbray by I've Been Here Awhile
  • 19432 Views
  • 32 replies
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Resolved! Toronto Subway Service

When can we expect Rogers to start wireless service on the subway? Customers do not always realize what they want. So why not be one of the first ones to do so. Thousands of people take the subway everyday, including me. We are all waiting in anticip...

h_noor by I've Been Around
  • 8814 Views
  • 8 replies
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Rogers-ext implementation is horrible

Thought this would be good and its simply a disaster for me because Rogers-ext comes in and out at my house. I get several texts a day telling me about this wonderful New service and jump from the old crappy Rogers signal to 4 bars of Roger-ext back ...

Rayg by I Plan to Stick Around
  • 11068 Views
  • 28 replies
  • 0 likes

Resolved! LD Charges on Ext Coverage

Does anyone know what LD charges apply  on LOCAL calls  in an area of Extended  coverage. My  plan apparently does give me  Ext coverage and I have been given no less than 3 different answers by 3 different Rogers support staff, For example, my home ...

Userx333 by I'm Here A Lot
  • 4897 Views
  • 8 replies
  • 0 likes

Resolved! Extended Coverage on a Nokia 920?

I have a Nokia 920 running Windows 8.1 and soon to run Windowns 10.   This is the first time I've heard of Extended Coverage.   I often travel outside of the city but well within the areas on the map that say I should have coverage and have never see...

Glen_B by I Plan to Stick Around
  • 3871 Views
  • 8 replies
  • 0 likes

Resolved! EXT Coverage doesn't work

Weslemkoon Lake  ( N0P 1W0 )   is now showing ext coverage for the lake.  But have verified there is still no service.   Phoning rogers about this issue has been very frustrating, no one seems to know anything..    I was always told EXT is there, unt...

Shorty241 by I Plan to Stick Around
  • 8058 Views
  • 23 replies
  • 0 likes