Connection in Nuevo Vallarta

[Duberco]

Good day, is there anybody who successfully connected with Home Like Home in the Bucerías area?

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[RogersMaude]

Good afternoon @Duberco,

Welcome to the Rogers Community and thank you for your post! I hope you're enjoying your trip to Mexico.

If you’re having trouble using your device abroad, note the following:

• You may be in an area that’s not serviced by any local carriers (e.g. rural area).
• In order to use data while abroad, data roaming must be turned on.
• Ensure that your phone isn’t in airplane mode, which will prevent your device from receiving any calls, texts or using any data.
• Your device should automatically connect to a carrier when roaming. But if you’re having trouble connecting to a network, you may have to do it manually.

If you’re having network connectivity problems, you can try manually selecting a network.

1. From your home screen, tap Settings.
2. Tap Carrier.
3. Next to Automatic, toggle to off. Your connection to a carrier will no longer be automatic.
4. Tap the preferred network.

Note: Once you’ve turned Automatic off, it may take up to 2 minutes for available networks to appear.

Let us know if you still experience any issues!

RogersMaude