Bad cell phone reception and calls dropping at home

[Dede5045]

Cell phone reception is terrible in the South Burnaby, BC area. Calls get dropped inside the condo or the other person cannot hear you, unless we are standing next to the patio or outside. Even being outside cell reception is spotty. It’s very frustrating especially when on important phone calls not being able to have discussions inside your home. How can this be fixed?

***Edited Labels***

[LordDrakkon]

Are you sure it isn't your device? What device are you using? Have you done a network reset from within the settings followed by powering off the device for at least 5 minutes to allow your device to refresh its connection to the network? Have you tried WiFi Calling while inside?

[Dede5045]

I was using an iPhone 13, recently got an iPhone 16, same issue. Partner has an iPhone 15 with Rogers’s as well. Same issue. Alongside people who come visit can receive phone calls but can’t be heard on the line unless they are next to the patio.
Where within settings can I find network reset as the only reset I can find is to reset the phone as if it were a new user. Ive looked in cellular, general and accessibility settings…

[Dede5045]

It’s the same with users who have come over with Samsung phones. Calls get dropped or they can’t be heard on this end of the line.

[RogersMoin]

Hello, @Dede5045.

Thank you for joining our Community and sharing your concern about poor reception.

I can imagine how frustrating and inconvenient it is to deal with poor cell phone reception at home. Dropped calls and spotty reception, especially during important conversations, can be a significant disruption.

Since you are indoors have you explored WiFi Calling, this feature can help you stay connected.

I suggest checking the network status and reporting the issue if you have not yet. It can be done through MyRogers app > Support tab > Network Aid. Our Engineering teams analyze these reports to improve the services. 

You are welcome to contact our tech support team, including sending a private message to CommunityHelps, as mentioned in this blog, so that we can investigate the issue.

Cheers,

RogersMoin

[fionamc]

I have the same issue. I live in rural Ottawa, near Kemptville, ON. When I started with Rogers in 2021, I had 4/4 reception, which is why I went with Rogers instead of Telus or Bell. Now I rarely get above 1/4 whether I'm inside or outside the house, and some calls are either full of static, or people can't hear me at the other end unless I walk to the window and get a line of sight with the tower. I have reported the issue now, using RogersMoin's advice, so we will see.