Xfiniti app endless cycle when login

[CanadianMan]

Log in to the app, takes me to browser to login, tries to login, takes me back to the app. Over and over we go.

When I try to login using the 'online' app on my desktop it spins like its logging in then error's out and requests for me to clear my cache.

I've already spoken to support about it, they were supposed to send it to the network team to investigate but I never heard back from them.

***Edited Labels***

[57 · Accepted solution]

If you're taken to an actual browser, then try a different browser or use incognito/private mode in your browser. Most times it's a cookie issue.  See the following list of tips:

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/Tips-for-Rogers-Websites-amp-Apps/m-p/491...

[CanadianMan]

Well, incognito worked. Thanks very much.

[abinashpadhi082]

Kept looping in to the log in page upon opening Xfinity app on Google Pixel Pro. This app is working really well in iPhones (14) and upon opening the app in Pixel 9 Pro, it takes to the web version of log in page and kept twitching the screen instead of asking username and password in the log in page. Please address this. Let me know if you need more details. How to reproduce - Install and open the app in Pixel 9 pro

[RogersCorey]

Good morning @abinashpadhi082!

I understand that this is very inconvenient. We'll just need a little bit more info.

Could you please verify for us the app version and the Android OS version that you're currently running on your Pixel 9 Pro? Could you also please let us know what, if any, troubleshooting you've done?

~RogersCorey