Unable to sign into Rogers apps.

[Rab5]

Click sign in then I get a white screen and won’t let me log in

***Edited Labels***

[Tush0110]

When ever i open app it shows me option to download some chat and not let me login

***Edited Labels***

[Bita1978]

rogers Home Connect doesn't let me sign in

The Home Connect app will not log me in. 

When I open the app on my iPhone it shows the first screen and then when I click on sign in it shows the second Screen" Chat.Rogers.com ", I did everything but this is a closed   

circle. Very frustrating. I need help. 

[Osmar1009]

I’m having the same issue with my Rogers App and my Smart home app must be a bug in Rogers system

[H0uman]

As of last night, none of the apps working:
My rogers, ignite, smart home.

When trying to log in, it redirects to chat.rogers.com with a question mark in the middle and option to download a file.
Tried uninstalling/installing back all the apps.
Turned the phone off and on.
Cleared all the cache.

Still not working!

[RogersZia]

Good evening @Rab5 @Tush0110 @Bita1978 @Osmar1009 @H0uman ,

Welcome to the Community!

Really disappointing to read that all of you are having issues signing into the Rogers apps. Just a couple of questions to get started.

1) When was the last time you were able to log in successfully?

2) Are you able to access MyRogers via the browser? 

3) I realize some of you have already tried this, but please clear the app cache and data and let us know if the issue persist.

4) For users that are able to sign into MyRogers, please sign in to the MyRogers app first, then launch the HomeConnect app and sign in. Let us know if that works. 

I am unable to replicate the issue on my end, however if all troubleshooting steps fail and you continue to have issues signing into the Rogers apps you can contact us by sending a private message @CommunityHelps. We will be happy to assist you further.

RogersZia

[Gidget1]

I have tried removing app, clearing cache I even reset network settings on iPhone and iPad. This is very frustrating and no one can seem to help me.

[RogersZia]

Hi @Gidget1,

Welcome to the Community!

It definitely helps to know all the troubleshooting steps you've tried so far. To ensure this isn't a profile issue, may you please confirm if you're able to log into MyRogers via the browser?  When was the last time you could access the MyRogers app?

Please send us a private message @CommunityHelps so we can look into this for you.

RogersZia

[mizzmichelle]

I’m having same issue.. were you able to get this fixed? If so, what did you have to do??

[RogersCorey]

Good morning @mizzmichelle!

Are you still unable to sign into your Rogers apps? I realize that this would be inconvenient and we'd like to help. Please let us know if you're still encountering issues. 

Regards,

RogersCorey

[andreajar123]

Yes, I cannot log in. It asks me for a code. I put it in and takes me back to the sign up page again. I'm in a loop

[RogersCorey]

I understand that app access is extremely important and I'll do my best to get you up and running again. I'll just need to know a little bit more before I can provide any advice. 

What troubleshooting steps have you tried thus far @andreajar123? What kind of device are you using and is it fully up to date with the most recent OS version available to it? Was it working previously and this is this a recent development or has it always behaved this way? Is anyone else in your household experiencing a similar issue with Rogers app access? What happens if you try to sign into our webpage at www.rogers.com? 

Please let us know.

~RogersCorey