Unable to make payment online

[kookiemaster]

I've been trying to make a payment online using both my phone and my PC with my Visa and I keep running into an error message. Nothing wrong with the card, it works elsewhere. But the website keeps saying it is running into an error. What can I do?

[RogersMaude]

Good day @kookiemaster,

Thank you for posting the details of your situation to the community.

We want to help you figure out what may be causing the issue. Was it previously functional and it recently stopped working?

Were you using QuickPay or logging in to your MyRogers online profile? 

If you have not yet done so, please clear the app/browser cache, before trying again. 

If you urgently need to make the payment, you can call Rogers at 1-888-764-3771 and follow the prompts to make a credit card, Visa Debit, or Debit Mastercard payment using the interactive phone system or dial *611 from your Rogers wireless device.

Additionally, you can make the payment via online banking with your finanicla institution, however, keep in mind that it can take 3-5 busines days for us to receive the payment.

Let us know if you have any questions. Thanks!

RogersMaude