Thanks for joining the rogers Community! We certainly want to help you resolve the issues you're experiencing with the Ignite WiFi Hub.
Can you tell us what troubleshooting steps you've performed so far to get this matter resolved? Does it happen via web browser or just through the app?
Don' forget to make sure you have the latest software updated on your device and that you are using the most recent app version. Try clearing your app cache and re-attempt to log in.
Additionally, are you are able to use the same login credentials to access your other Rogers apps and/or your MyRogers profile?
Looking forward to your reply!
I have tried deleting the app and reinstalling, I have tried logging on to the website, I have reset my passwords,
I have called Rogers about it. I have updated my phone. But all it says when I login is "it looks like you don't have ignite wifi yet." I thought it may have been a glitch. The MyRogers app for billing works perfect, but still having trouble with the Ignite Wifi Hub app
Thanks so much for providing us with all of those details.
We'll need to take a closer look at your account on file to determine what is causing this error. Please send us a private message @CommunityHelps so we can get started on this for you. Not familiar with our private messaging system? No worries, click here.
Thank you for your post, and welcome to Rogers Community Forums! 😃
I appreciate the details and the troubleshooting you have done so far. The app not working could be mainly because of MyRogers profile or something is being blocked on a device.
Since the app works on the other phone, we can rule out the profile-related concern.
Please elaborate on the following:
Please be advised Chrome OS (Chromebook) is not supported, hence the IgniteTV related apps may not function.
We look forward to hearing from you.
Thank you very much for providing us with the answers to our questions @Tabitha1!
To further assist you, we'll need to take a closer look at your account to determine what could be causing the problem you're experiencing. Please send us a private message @CommunityHelps so we can get started. If you're not familiar with our private messaging system, click here.