TV Go casts ok, but fails on phone screen

[ASHelp]

The Ignite TV Android mobile app has been working for us for years. We use it extensively at the cottage, over WiFi, to stream recordings and live tv. Recently we get an error when trying to watch live tv on the phone itself. We can watch recordings without problem. The funny thing is we can cast live tv to a Chromecast connected to our TV. Does anyone have this issue? Other family member Android phones work fine. Just one phone gets this non-specific error..."We're Having Some Trouble :: 0. We're sorry something unexpected just happened. Please try again."

*Added Labels*

[ASHelp]

Further to the original post...
This situation is also the case for OnDemand as well as LiveTv. And, to be clear, this also occurs at home when the phone is connected to our Ignite WiFi

[RogersMoin]

Hello, @ASHelp.

Welcome to our Community, and thank you for your detailed post!

It's delighting to know you have been enjoying the Ignite TV app when away from home. Live TV/On Demand encountering problems on a particular device is puzzling. 

• What's the make and model of the device?
• When playing Live TV, how much memory and disk space are available on the device?
• When was the last time you rebooted your device?

Please try clearing the app's cache and data. If the problem persists, please uninstall and install the app. 

Please keep us posted!

Cheers,

RogersMoin

[ASHelp]

Further to the original posts…The situation continues as described (we were hoping some fix would occur in the meantime). The phone is a ASUS_X017DA running Android 9. Uninstalling/Reinstalling/Rebooting has no effect.

[RogersJermaine]

Hi @ASHelp,

We appreciate you providing the updated information. It is strange that it is working well on all your other phone devices except this one.

Are there any available firmware updates for this device? If you can ensure it is the latest, try again and let us know.

Thank you!
RogerJermaine