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Rogers ignite login app loop

Moe16
I've been around

Downloaded app on Samsung s23, latest update

When I press sign-in button on app first launch, it takes me to chrome for login, including multi factor auth on the first time. Redirects back to login id

Restarting app goes directly to chrome login, enter login id and password, loops back to login id

 

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2 REPLIES 2

Re: Rogers ignite login app loop

RogersJo
Moderator
Moderator

Hello @Moe16

 

A warm welcome to the Community and Congrats on your first post with us! 😊 We're sorry to hear about the login issues you're experiencing. Is this the first time you've had this occur with the app?

 

Are you able to kindly try removing the app and then reinstalling it again? Once done, try rebooting your device and see if this rectifies the issue.

 

If the issue still persists, feel free to send us a PM @CommunityHelps so we can investigate this further. For more information on how our Private Messaging system works, please check out our blog.

 

Regards,

 

RogersJo

 

Re: Rogers ignite login app loop

GTaylor
I've been around

Old post, but maybe somebody else will hit this issue.  I hit this issue the other day and rebooting my phone seemed to fix the looping issue.

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