Rogers Infinity App : playing dead

[echoplex]

Out of the blue (I.e. no updates or changes on my end), the infinity app on my phone thinks I'm offline, when I'm not.
I have tried every permeation of uninstalling, reinstalling, rebooting my phone, rebooting the router... meanwhile I am unable to edit the devices and profile on my wifi network... which is not great news for my kids.

[RogersJermaine]

Hello @echoplex,

Thank you for joining us here on the Rogers Community Forums! We appreciate all the information regarding the steps you have already attempted to resolve this issue. 

Are you getting any error messages when trying to access any of the content in the app? If the issue persists since you have last posted, we may need to take a closer look at your account. 

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,
RogersJermaine

[echoplex]

PM sent as requested

[echoplex · Accepted solution]

Issue resolved - account and modem settings out of synch it seems 😉 Tech Agent did the needful, all is well again.