Rogers Ignite HomeConnect App login Issue

[DurgeshDani]

HI, 

I am unable to login to the Homeconnect App. I have rogers internet.

i have tried -

1. Reinstall app

2. Restart phone(iPhone 12). 

First i used to get OTP prompt for email login. But even that is not coming now. It takes username and password and loops back to the signing screen. is it because we have bulk agreement for our building? 

*Added Labels*

[RogersMaude]

Good day @DurgeshDani,

Welcome to the Rogers Community and thank you for your post!

The Ignite HomeConnect should be functional with the Ignite Internet service. However, it may not be compatible with the Legacy type of service, provided through a Hitron modem.

Do you know if you have Ignite or Legacy internet included as part of your building bulk agreement?

Looking forward to your reply!

RogersMaude

[DurgeshDani]

Ignite InternetTM. is the service provided in our agreement

[RogersMoin]

Hello, @DurgeshDani.

I appreciate the response; we can help with the app access. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin