06-11-2021 10:55 AM - last edited on 06-11-2021 11:30 AM by RogersMoin
Able to connect to Rogers Anytime via phone and laptop but using my tablet, when I click on the channel to watch, it starts to connect then get the message: Are you connect to the Internet? Please check your connection and try again. (1003). A bit weird how would I be able to connect to the app and find the channel if I wasn't connected to the internet?
*Added Labels*
Solved! Solved! Go to Solution.
05-07-2022 09:46 AM - edited 05-10-2022 08:04 AM
Hello @Bartman11,
Thanks for joining us in the Rogers Community Forums, I hope your weekend is off to a nice start. 🙂
I regret to advise that Rogers Anyplace TV was decommissioned for use with Digital TV Packages effective as of October 10th, 2021.
If you would like to continue to enjoy TV through our streaming portal or on your mobile devices, we’d suggest switching to one of our Ignite TV bundles. This newer technology and service provides access to an Ignite TV app and a streaming portal packed with features such as easy search & discovery while allowing you to enjoy TV shows, movies and music all in one place. You can review our available packages by clicking here.
Kind regards!
RogersYasmine
06-11-2021 11:20 PM
Hey @darthwolf!
Sorry to hear you're unable to use the app on your tablet! Error 1003 is a more rare error code, I can appreciate the concern for sure. I'm glad to hear it's working on your phone! Couple of questions that could help us identify the issue:
Which version of Android are you using on the tablet?
Which version of the RAPTV app are you using?
Have you tried uninstalling/reinstalling the app?
Thanks!
@RogersAndy
06-14-2021 07:09 AM
Which version of Android are you using on the tablet? - 4.4.2
Which version of the RAPTV app are you using? - v13.4.0.0
Have you tried uninstalling/reinstalling the app? - yes tried uninstalling/reinstalling app and same error
06-15-2021 08:29 AM
Hello, @darthwolf
Thanks so much for providing us with those details. We have a few follow-up questions below.
We look forward to your response.
RogersTony
06-15-2021 08:47 AM
06-16-2021 08:39 AM
Hello again, @darthwolf
We appreciate all of the details you've provided.
That specific device is close to 10 years old and stopped receiving software updates in 2016. While it does meet the very minimum app compatibility requirements of Android 4.4 and up to download, all of the features may not function as intended.
As new updates are rolled out, even the Android 4.4 versions will no longer be supported. If the app is working for you without issues on your other devices with newer OS's then it would be related to your specific device and not the app.
I know this is not the answer you were hoping to hear. 😞
RogersTony
06-21-2021 03:23 PM - last edited on 06-21-2021 03:44 PM by RogersTony
WHAT CONNECTION TO CHECK? WHAT CONNECTION, MY INTERNET WORKS WELL.
06-22-2021 03:28 PM
Good day @victordsouza525,
Thank you for posting to the Rogers Community!
We're sorry to see you're experiencing issues connecting to Rogers Anyplace TV. We certainly want to help you sort it out.
Feel free to refer to the posts above for additional information and let us know if you require further assistance.
Thanks!
RogersMaude
05-06-2022 09:44 AM
I get this error too rogers anyplace tv "Please check your connection and try again." No "(1003)".
I have Android 9 and have re-installed the App. I have an Alcatel Model 50320
05-07-2022 09:46 AM - edited 05-10-2022 08:04 AM
Hello @Bartman11,
Thanks for joining us in the Rogers Community Forums, I hope your weekend is off to a nice start. 🙂
I regret to advise that Rogers Anyplace TV was decommissioned for use with Digital TV Packages effective as of October 10th, 2021.
If you would like to continue to enjoy TV through our streaming portal or on your mobile devices, we’d suggest switching to one of our Ignite TV bundles. This newer technology and service provides access to an Ignite TV app and a streaming portal packed with features such as easy search & discovery while allowing you to enjoy TV shows, movies and music all in one place. You can review our available packages by clicking here.
Kind regards!
RogersYasmine
05-07-2022 06:41 PM