Able to connect to Rogers Anytime via phone and laptop but using my tablet, when I click on the channel to watch, it starts to connect then get the message: Are you connect to the Internet? Please check your connection and try again. (1003). A bit weird how would I be able to connect to the app and find the channel if I wasn't connected to the internet?
Sorry to hear you're unable to use the app on your tablet! Error 1003 is a more rare error code, I can appreciate the concern for sure. I'm glad to hear it's working on your phone! Couple of questions that could help us identify the issue:
Which version of Android are you using on the tablet?
Which version of the RAPTV app are you using?
Have you tried uninstalling/reinstalling the app?
Which version of Android are you using on the tablet? - 4.4.2
Which version of the RAPTV app are you using? - v126.96.36.199
Have you tried uninstalling/reinstalling the app? - yes tried uninstalling/reinstalling app and same error
Thanks so much for providing us with those details. We have a few follow-up questions below.
We look forward to your response.
Hello again, @darthwolf
We appreciate all of the details you've provided.
That specific device is close to 10 years old and stopped receiving software updates in 2016. While it does meet the very minimum app compatibility requirements of Android 4.4 and up to download, all of the features may not function as intended.
As new updates are rolled out, even the Android 4.4 versions will no longer be supported. If the app is working for you without issues on your other devices with newer OS's then it would be related to your specific device and not the app.
I know this is not the answer you were hoping to hear. 😞
Good day @victordsouza525,
Thank you for posting to the Rogers Community!
We're sorry to see you're experiencing issues connecting to Rogers Anyplace TV. We certainly want to help you sort it out.
Feel free to refer to the posts above for additional information and let us know if you require further assistance.