Incorrect Address in MyRogers

[gnn876876]

Hi,

I have had this issue since I made my account. Called a rep, they make a ticket. I checked it today in November, alas still I have issues. 

1. When I view my internet in myrogers either in the browser or the app I get a missingInfoError  "Sorry something went wrong". 
2. My service address is correct, however I have another address in my internet tab "home/myrogers/internet" which gives me a random address from New Brunswick. Never have I seen nor used this address, in fact it appeared when I first made my account. It also funnily enough appears in my invoice pdf, fantastic! 

All in all, I believe my whole internet part of my Rogers account is bugged out, like its just all messed up. The rogers tickets will probably amount to nothing since its been what, like 8 months? I need this address to be correct for tax purposes. Also it seems as though the xFinity app still doesn't work since I got it around 8 months ago, so that's great, I get an inifite looping login screen yay! I assume its because the part of my account is broken similar to point 1, it probably throws the same error and the app cant handle it so it crashes and loops me back to login. Anyways I welcome any solutions 🙂  

***Edited Labels***

[RogersYasmine]

Greetings @gnn876876 ,

We appreciate you sharing your issue with the rest of the community. We're sorry to hear about how long this has been going on. It's definitely an odd one!

By any chance, has your matter now been resolved, since your initial post? If not, we can certainly have a look to see where things stand. You may send us a private message @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersYasmine