Ignite TV app, casting with Chromecast

[Coupe57]

The problem is when I try to cast an ignite tv program from the Ignite app to a Chromecast enabled device that has Chromecast built in. At the beginning everything appears normal. The image of the TV station appears and then it starts to load. However that's as good as it gets. For the next 15 minutes or until Chromecast time out all that happens is that the loading dots show up on the screen but that's it. I have tried rebooting all devices; Android phone, chromecast enabled device and the modem but same result each time. This is very frustrating. Would appreciate some help. Thank you!

*Added Labels*

[RogersJermaine]

Hello @Coupe57,

Welcome to the Rogers Community Forums, and thank you for your post. We appreciate the information regarding some of the steps you have already completed in an attempt to resolve the issue you are facing. Can you please let us know some more details so that we can.

What is the make and model of the Android device you are using, and what OS is it currently on?

Are you using data or LTE on your mobile device, or are you connected to the home Wi-Fi?

Do you have any other Chromecast-enabled devices that you could use to see if the issue still occurs?

Thank you

RogersJermaine

[Coupe57]

Hello I am currently using a Samsung Fold 5 and a Pixel 7. When I am trying to connect to the devices internal Chromecast, I am utilizing my home WIFI. In addition I have tried to use my devices hotspot connection from my Fold 5. Casting video will not start in both instances. Rogers upgraded my Ignite modem to the Gen3 model last week. I get Wi-Fi speeds around 500mbs +

Casting to the Xgimi Mogo2 projector is available in the ignite app for casting. When selected to cast within the ignite app, the casting starts, a load screen projects showing the program start screen. From there, I get 3 scrolling dots as though the video is trying to start. This is as far as I get, the video never starts.

I do have 2 external Chromecast devises that I have tried plugging into the MoGo 2 projectors usbc port. With both devices, casting works perfectly. It follows the same process, start screen load, 3 scrolling dots project for a few seconds then the video starts.

From speaking to XGimi customer support they indicate the issue must be a limitation or error within the ignite app and or a speed issue with my modem. 

Any suggestions that you can provide is appreciated.

[gleblanc]

Hi, was this issue ever resolved for you? I am having the same problem, stuck on the loading dots. A second tv with an older model Chromecast works fine so I'm thinking it's not the wifi. Thanks for any advice you can give.

[Coupe57]

I did not receive any updates on this issue

[RogersMoin]

Hello, @gleblanc & @Coupe57.

Thanks for your engagement in this thread and for the follow-up.

Both the Android and Chromecast devices should be compatible for successful casting. The MoGo 2 projector may be incompatible with casting Ignite TV with Chromecast. You can check the support article to check the compatibility - Casting Ignite TV with Chromecast - Rogers

I appreciate your patience and understanding.

Regards,

RogersMoin

[Coupe57]

The Mogo2 projector runs the latest version of Android tv. The unit has a built in Chromecast device. As mentioned ignite tv dies liad in the projector, it just does not play the video. I get a scrolling wheel as though it's trying to load. MOGO support beliefs the issue is with the Ignite app.

[RogersMaude]

Hello again @Coupe57,

Thank you for getting back to us with the additional infformation.

While some devices may not fully be supported, we may have the ability to take a deeper look into this.

To further assist you, we'll need to discuss privately so we can access to your account.

Please reach out to us by private message at @CommunityHelps and click here to learn more on our messaging system. 

Thanks!

RogersMaude

[gbertsch]

I am having similar issue. Unable to cast from Ignite TV app to XGIMI Ultra projector.

Can Rogers add support for these XGIMI projectors?

[RogersJermaine]

Hello @gbertsch,

You can find a list of the compatible devices for casting with Ignite TV on our website here. If there are any changes or devices added, our website will be updated.

Regards,

RogersJermaine

[gbertsch]

My device is on this you referenced.

What are next steps?

[RogersJermaine]

Hi @gbertsch,

Can you explain in detail the issue you are experiencing along with the error message you are getting. Please also list the devices with the make and model along with the operating system.

We look forward to your reply.

Regards,

RogersJermaine

[gbertsch]

The device is XGIMI(make) Ultra (model).

From my Ignite App on my Nothing Phone 2 running Android 14, the above device is not shown in the Chromecast list ( after hitting the Chromecast button). I see other devices, just not XGIMI Ultra.

[RogersJermaine]

Thank you for the updated information. If you are not seeing the device listed but you are seeing others than the device in question may not be compatible. You can reach out to the product support for the device to get more information on its capabilities. 

Regards,

RogersJermaine

[gbertsch]

I already reached out to the manufacturer and they told me it was an issue with the application.

Can you please look into this? It sounds like a bug within the Ignite app.

[Coupe57]

Still no resolve with the xgimi mogo2 not loading its internal Chromecast. Chromecast is seen as an option for streaming ignite, once selected, it begins to load. The stream shows the opening frame but will not completely load. Xgimi uses an android tv interface. The manufacturer, xgimi indicates it's an issue with ignite.

[RogersCorey]

It sounds like this issue is isolated to XGIMI model devices since some users have successfully tested it using alternate Chromecast devices.

In situations where we see just one specific manufacturer having issues such as this, it does usually indicate an issue with that manufacturer despite their insistence otherwise.

At this stage, we'll need to escalate tickets to prompt an investigation into compatibility with these particular devices. 

If you're encountering an issue with casting to XGIMI devices, please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey