Homeconnect app issue

[hk3425]

Hi, for the past more than one month I am having the issue with homeconnect app. Every time I login, the message displays "upgrade for this experience". I had numerous calls and chats with customer support, tried all trouble shooting, tried on 4 different devices, but the problem never resolves. Every time a ticket is created and after a while I get the message "looks like  the problem has been resolved" and the ticket is closed. Because of this I cannot change my password, can not control my network. There should have been some alternative to this app like web browser based system, moving everything to the app based system is absolutely ridiculous. This is so frustrating. I share my network with my tenants so I need control of my network. Will this ever be resolved ?

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[RogersMoin]

Hello, @hk3425.

We appreciate you joining our Community and sharing your HomeConnect app access experience. I appreciate your patience and the efforts you've made to resolve this issue.

We want to get to the bottom of this and work toward a resolution. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Regards,

RogersMoin

PS: For your account security, you should not share your service with your tenants. Please check Rogers's Terms of Service to learn about acceptable service use.