Can't LogIn to MyRogers App

[inohkr]

I am on the latest version of Android.

Every time I input my id and password to login.

The screen freezes and doesn't progress beyond the white page presented.

If it is a latency problem, the loading didn't change after waiting 15 minutes.

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[RogersCorey]

Greetings @inohkr!

I am sorry to hear that you're having such difficulties logging into our app. If uninstalling/reinstalling the app does not resolve this, we may need to escalate a ticket.

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here. 

Regards,

RogersCorey 

[mightychicken]

where is the fix for this issue? I have the same problem - just get a white screen after logging in. I've reinstalled the app - upgraded to the new version of the app hoping for a fix. but it has never worked. It is absolute garbage. I can't even check my bills. what kind of 2nd rate outfit is Rogers running? I expect better for what you charge.

[BaldEagle]

my solution is for iphones but should also work for android

in Safari the 'Block all cookies' is on

turning off fixes loading white screen freezing

hope this helps