Biometrics

[Chrisalismom]

Up until today - November 14, 2022 - I have been able to login to the myrogers app using my fingerprint. Today, when I opened the app, the entire homepage was different and the option to login using biometrics was gone! I had to go old school and type in my password. This is WAY LESS secure and, quite frankly, is a step back in time. Why on earth would that option be changed to a much less secure and easily hackable option???

***Edited Labels***

[RogersZia]

Good evening @Chrisalismom and welcome to the Rogers Community Forums,

We appreciate your feedback about the recent update and will be happy to forward it to the team in charge. 

RogersZia

[Chrisalismom]

I will be switching to Telus after this fiasco

[KyleDoug]

Hello,
I used to be able to log into MyRogers app via Face ID, but it seems that the Face ID login feature is removed? I now have to manually enter my username and password each time to log in. Is it just me or everyone has the same issue? Thanks!

[aminbensadi]

Have the same issue don’t know when Rogers is fixing ot

[Plahen]

My app says my account isn’t linked! Um…yes it is. Have to use the website now.

[RogersZia]

Hi @Plahen, welcome to the Rogers Community Forums!

Are you on the most recent update of the app? What device are you currently using?

Just need a little bit more info to assist you further.

RogersZia

[ridleyroader]

latest update has destroyed any modicum of functionality on iPhone

[ridleyroader]

iPhone 14 pro with ios 16.1.1...the app sends me to the webpage and then when I log in to my account on the webpage it says my account is already linked. When I go back to the app it says no accounts linked.

[ridleyroader]

SAME ISSUE!

[bobby31]

Also having the same issue! What’s the ETA on fix?

[Delilah2023]

I have been using Rogers for 25+ years and I thought that we have evolved with technology but it bewilders me as to why you would take away the Biometric Fingerprint Security!?!? We just stepped back in time!! :-((

[Astrowolf]

I agree!!! What happened? I want this option back. Why go backwards?

[tallmike02]

So is rogers going back to the future.?lol This password login is not safe! I want biometric login back...

[stephenmadsen]

FaceID used to work on the iPhone 13, but the feature has now been removed. I don't recall this being mentioned in the "Have you seen what's new on the MyRogers app?" messages I get on my Rogers Inbox? I agree with other posts, Rogers has regressed in capabilities and features. Maybe this is too complicated for their tech team to figure out. Can someone in Roger's universe explain the purpose for the regression in features? Thanks