iOS Ignite Wifi App Sharing Other Rogers Account

[ivonneinc]

Our Ignite Wifi iOS App is showing both our account, and the account of another Rogers customer (not us). We can see their physical address, their Rogers modem and CM MAC address, as well as all of the devices on their network. We can restart the modem, and forget devices through the iOS App.

We have been trying, unsuccessfully, to get Rogers attention on this for the last year. Is there a specific email address that we can reach out to in order to resolve this the right way?

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[57]

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@ivonneinc wrote: ... Is there a specific email address that we can reach out to...

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Rogers doesn't correspond with customers via e-mail  You can PM the mods on this forum as indicated below:  I have always found them most helpful:

When logged into the forum, click on  @CommunityHelps   .  On the page that comes up, you'll see a link on the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while they get your personal information to look into your account.  Personal information is not allowed in this forum.  

[RogersTony]

Hello, @ivonneinc 

Welcome to the Rogers Community Forums!

We can certainly look into this for you. We take privacy concerns very seriously. 

We have sent you a private message with more details on how we can get this resolved for you.

We look forward to hearing from you.

RogersTony