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constant disconnects - 10 at a time some days

kf9
I've been here awhile

‎06-23-2023 05:29 PM - edited ‎06-23-2023 05:51 PM

I have been having daily disconnects (both wifi and ethernet), daily for the past couple months, seems to be getting worse.  The issue resolves itself in some time and there is no rhyme or reason when the disconnects occur.

 

- modem light usually flashes white during this

- sometimes it will flash green on more extended down time

 

- i have tried restarts, resets, and nothing helps, issue is usually resolved in 1-10 mins regardless of input in some cases
I have the ignite 500 package.

 

I have attached the logs below from when the disconnects were happening, and have a week of logs with similar issues.  

 

I will add pictures of the modem info and signals.

 

Thanks for any help this is getting out of hand.   Some have suggested we ask for an unlimited mobile hotspot to be provided to us for internet, until we can be provided with reliable internet, is this something Rogers does?

 

eRouterEvents[21218]: 72003001-eRouter is administratively disabled 
2023/6/22 19:56:49 Informational 
 
DHCPv4[23620]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 19:56:48 Informational 
 
eRouterEvents[21218]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 19:56:47 Informational 
 
DHCPv6[23699]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:56:47 Critical 
 
DHCPv6[23699]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:56:47 Critical 
 
DHCPv4[23620]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 19:35:22 Informational 
 
DHCPv6[23699]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 19:35:21 Informational 
 
DHCPv6[23699]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 19:35:19 Critical 
 
DHCPv6[23699]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:35:19 Critical 
 
DHCPv6[23699]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 19:35:16 2023 
2023/6/22 19:35:19 Critical 
 
DHCPv6[23699]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 19:35:18 Critical 
 
DHCPv6[23699]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:35:18 Critical 
 
eRouterEvents[23600]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 19:35:15 Informational 
 
eRouterEvents[17804]: 72003001-eRouter is administratively disabled 
2023/6/22 19:34:10 Informational 
 
eRouterEvents[17804]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 19:34:09 Informational 
 
DHCPv4[6236]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 19:34:09 Informational 
 
DHCPv6[6348]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:34:09 Critical 
 
DHCPv6[6348]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:34:09 Critical 
 
DHCPv4[6236]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 19:28:20 Informational 
 
DHCPv6[6348]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 19:28:18 Informational 
 
DHCPv6[6348]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 19:28:16 Critical 
 
DHCPv6[6348]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:28:16 Critical 
 
DHCPv6[6348]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 19:28:14 2023 
2023/6/22 19:28:16 Critical 
 
DHCPv6[6348]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 19:28:15 Critical 
 
DHCPv6[6348]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:28:15 Critical 
 
eRouterEvents[6214]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 19:28:13 Informational 
 
eRouterEvents[476]: 72003001-eRouter is administratively disabled 
2023/6/22 19:26:36 Informational 
 
eRouterEvents[476]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 19:26:35 Informational 
 
DHCPv4[26518]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 19:26:35 Informational 
 
DHCPv6[26598]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:26:34 Critical 
 
DHCPv6[26598]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:26:34 Critical 
 
DHCPv6[26598]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 19:23:38 Informational 
 
DHCPv4[26518]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 19:23:38 Informational 
 
DHCPv6[26598]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 19:23:37 Critical 
 
DHCPv6[26598]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 19:23:37 Critical 
 
DHCPv6[26598]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:23:37 Critical 
 
DHCPv6[26598]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:23:37 Critical 
 
DHCPv6[26598]: 72001004-DHCPv6 Provision - 4 Retries Attempted with Last attempt at Thu Jun 22 19:23:28 2023 
2023/6/22 19:23:37 Critical 
 
DHCPv6[26598]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 19:23:37 2023 
2023/6/22 19:23:37 Critical 
 
DHCPv4[26518]: 72001008-DHCPv4 - No Offer or Ack Received 2 times 
2023/6/22 19:23:36 Critical 
 
DHCPv4[26518]: 72001008-DHCPv4 - No Offer or Ack Received 1 times 
2023/6/22 19:23:29 Critical 
 
DHCPv6[26598]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Thu Jun 22 19:23:24 2023 
2023/6/22 19:23:28 Critical 
 
DHCPv6[26598]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Thu Jun 22 19:23:22 2023 
2023/6/22 19:23:24 Critical 
 
DHCPv6[26598]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Thu Jun 22 19:23:20 2023 
2023/6/22 19:23:22 Critical 
 
eRouterEvents[26501]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 19:23:19 Informational 
 
eRouterEvents[20788]: 72003001-eRouter is administratively disabled 
2023/6/22 19:22:14 Informational 
 
eRouterEvents[20788]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 19:22:13 Informational 
 
DHCPv4[17144]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 19:22:13 Informational 
 
DHCPv6[17440]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:22:13 Critical 
 
DHCPv6[17440]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:22:13 Critical 
 
DHCPv4[17144]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 19:21:36 Informational 
 
DHCPv6[17440]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 19:21:34 Informational 
 
DHCPv6[17440]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 19:21:32 Critical 
 
DHCPv6[17440]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:21:32 Critical 
 
DHCPv6[17440]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 19:21:31 2023 
2023/6/22 19:21:32 Critical 
 
DHCPv6[17440]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 19:21:31 Critical 
 
DHCPv6[17440]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:21:31 Critical 
 
eRouterEvents[17109]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 19:21:29 Informational 
 
eRouterEvents[11701]: 72003001-eRouter is administratively disabled 
2023/6/22 19:20:23 Informational 
 
DHCPv4[22690]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 19:20:23 Informational 
 
eRouterEvents[11701]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 19:20:22 Informational 
 
DHCPv6[23549]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:20:22 Critical 
 
DHCPv6[23549]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 19:20:22 Critical 
 
DHCPv4[22690]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 18:14:39 Informational 
 
DHCPv6[23549]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 18:14:37 Informational 
 
DHCPv6[23549]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 18:14:35 Critical 
 
DHCPv6[23549]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 18:14:35 Critical 
 
DHCPv6[23549]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 18:14:34 2023 
2023/6/22 18:14:35 Critical 
 
DHCPv6[23549]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 18:14:34 Critical 
 
DHCPv6[23549]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 18:14:34 Critical 
 
eRouterEvents[22587]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 18:14:32 Informational 
 
eRouterEvents[15961]: 72003001-eRouter is administratively disabled 
2023/6/22 18:13:27 Informational 
 
DHCPv4[7462]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 18:13:26 Informational 
 
eRouterEvents[15961]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 18:13:25 Informational 
 
DHCPv6[7566]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 18:13:25 Critical 
 
DHCPv6[7566]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 18:13:25 Critical 
 
DHCPv4[7462]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 18:08:19 Informational 
 
DHCPv6[7566]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 18:08:17 Informational 
 
DHCPv6[7566]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 18:08:15 Critical 
 
DHCPv6[7566]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 18:08:15 Critical 
 
DHCPv6[7566]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 18:08:13 2023 
2023/6/22 18:08:15 Critical 
 
DHCPv6[7566]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 18:08:14 Critical 
 
DHCPv6[7566]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 18:08:14 Critical 
 
eRouterEvents[7445]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 18:08:12 Informational 
 
eRouterEvents[1610]: 72003001-eRouter is administratively disabled 
2023/6/22 18:07:07 Informational 
 
eRouterEvents[1610]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 18:07:06 Informational 
 
DHCPv4[10063]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 18:07:06 Informational 
 
DHCPv6[10191]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 18:07:05 Critical 
 
DHCPv6[10191]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 18:07:05 Critical 
 
DHCPv4[10063]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 17:49:50 Informational 
 
DHCPv6[10191]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 17:49:48 Informational 
 
DHCPv6[10191]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 17:49:46 Critical 
 
DHCPv6[10191]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 17:49:46 Critical 
 
DHCPv6[10191]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 17:49:44 2023 
2023/6/22 17:49:46 Critical 
 
DHCPv6[10191]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 17:49:45 Critical 
 
DHCPv6[10191]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 17:49:45 Critical 
 
eRouterEvents[10027]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 17:49:43 Informational 
 
eRouterEvents[5303]: 72003001-eRouter is administratively disabled 
2023/6/22 17:48:36 Informational 
 
eRouterEvents[5303]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 17:48:35 Informational 
 
DHCPv4[15377]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 17:48:35 Informational 
 
DHCPv6[15487]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 17:48:35 Critical 
 
DHCPv6[15487]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 17:48:34 Critical 
 
DHCPv4[15377]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 17:08:06 Informational 
 
DHCPv6[15487]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 17:08:03 Informational 
 
DHCPv6[15487]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 17:08:01 Critical 
 
DHCPv6[15487]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 17:08:01 Critical 
 
DHCPv6[15487]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 17:07:59 2023 
2023/6/22 17:08:01 Critical 
 
DHCPv6[15487]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 17:08:00 Critical 
 
DHCPv6[15487]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 17:08:00 Critical 
 
eRouterEvents[15353]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 17:07:58 Informational 
 
eRouterEvents[9773]: 72003001-eRouter is administratively disabled 
2023/6/22 17:06:53 Informational 
 
DHCPv4[18311]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 17:06:52 Informational 
 
eRouterEvents[9773]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 17:06:51 Informational 
 
DHCPv6[18415]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 17:06:51 Critical 
 
DHCPv6[18415]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 17:06:51 Critical 
 
DHCPv4[18311]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 15:32:43 Informational 
 
DHCPv6[18415]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 15:32:41 Informational 
 
DHCPv6[18415]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 15:32:39 Critical 
 
DHCPv6[18415]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 15:32:39 Critical 
 
DHCPv6[18415]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 15:32:36 2023 
2023/6/22 15:32:39 Critical 
 
DHCPv6[18415]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 15:32:38 Critical 
 
DHCPv6[18415]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 15:32:38 Critical 
 
eRouterEvents[18284]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 15:32:36 Informational 
 
eRouterEvents[12824]: 72003001-eRouter is administratively disabled 
2023/6/22 15:31:31 Informational 
 
eRouterEvents[12824]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 15:31:30 Informational 
 
DHCPv4[23034]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 15:31:30 Informational 
 
DHCPv6[23101]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 15:31:30 Critical 
 
DHCPv6[23101]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 15:31:30 Critical 
 
DHCPv4[23034]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 14:23:46 Informational 
 
DHCPv6[23101]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 14:23:44 Informational 
 
DHCPv6[23101]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 14:23:42 Critical 
 
DHCPv6[23101]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 14:23:42 Critical 
 
DHCPv6[23101]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 14:23:38 2023 
2023/6/22 14:23:41 Critical 
 
DHCPv6[23101]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 14:23:40 Critical 
 
DHCPv6[23101]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 14:23:40 Critical 
 
eRouterEvents[22984]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 14:23:38 Informational 
 
eRouterEvents[17383]: 72003001-eRouter is administratively disabled 
2023/6/22 14:22:33 Informational 
 
DHCPv4[18428]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 14:22:32 Informational 
 
eRouterEvents[17383]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 14:22:31 Informational 
 
DHCPv6[18530]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 14:22:31 Critical 
 
DHCPv6[18530]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 14:22:31 Critical 
 
DHCPv4[18428]: 72001001-DHCPv4 Provision - Completed 
2023/6/22 14:00:00 Informational 
 
DHCPv6[18530]: 72001002-DHCPv6 Provision - Completed 
2023/6/22 13:59:58 Informational 
 
DHCPv6[18530]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 13:59:56 Critical 
 
DHCPv6[18530]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 13:59:56 Critical 
 
DHCPv6[18530]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jun 22 13:59:54 2023 
2023/6/22 13:59:56 Critical 
 
DHCPv6[18530]: 72001011-DHCPv6 - Missing Required Option 82 
2023/6/22 13:59:55 Critical 
 
DHCPv6[18530]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 13:59:55 Critical 
 
eRouterEvents[18412]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 13:59:53 Informational 
 
eRouterEvents[13010]: 72003001-eRouter is administratively disabled 
2023/6/22 13:58:47 Informational 
 
DHCPv4[22611]: 72001020-DHCPv4 - IP Address Released 
2023/6/22 13:58:46 Informational 
 
eRouterEvents[13010]: 72003004-eRouter enabled as Dual Stack 
2023/6/22 13:58:45 Informational 
 
DHCPv6[22697]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 13:58:45 Critical 
 
DHCPv6[22697]: 72001011-DHCPv6 - Missing Required Option 24 
2023/6/22 13:58:45 Critical 
 
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***Edited Labels***

0 Likes
3 REPLIES 3

Re: constant disconnects - 10 at a time some days

kf9
I've been here awhile

‎06-25-2023 12:43 PM

Can anyone provide any insight, this issue is not getting better. Anyone out there?
0 Likes

Re: constant disconnects - 10 at a time some days

-G-
Resident Expert
Resident Expert
In response to kf9

‎06-25-2023 04:33 PM

@kf9 Your downstream signals are not great and your upstream signals are at the failure point.

 

I would send a private message to @CommunityHelps .  They can then investigate further and then, depending on what they find, can escalate a ticket internally.

0 Likes

Re: constant disconnects - 10 at a time some days

kf9
I've been here awhile
In response to -G-

‎06-26-2023 12:09 PM

Thank you for your help.
0 Likes
Topic Stats
  • 3 replies
  • ‎06-23-2023 05:29 PM
  • 1663 views
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