Youtube Download Slowing Down Causing Buffer possible CDN issue

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Joxer
I Plan to Stick Around
Posts: 32

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@gfraser2Sounds like not the YouTube issue we're discussing here.  What we're talking about here is great speeds (mostly) on other internet services, and things like simultaneously getting 800Mbps on SpeedTest but under 1Kbps for a YouTube video. 

gfraser2
I'm Here A Lot
Posts: 6

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Weird people everywhere

forcefed
I Plan to Stick Around
Posts: 47

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@Joxer did you mistakenly sign up for the dialup experience? Rogers is able bring back that authentic and frustrating dialup experience if you sign up for it, slow loading pics and videos, and best of all its free!
stockylobster
I Plan to Stick Around
Posts: 26

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

I think you meant 1Mbps.
AccordXTC
I'm a Reliable Contributor
Posts: 197

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Since Friday I have been testing YouTube out on 4K, 1080p with zero issues. I've tested this on any device with a huge improvement over before. Not sure what they changed or if this was just something on my account. I've reached out to my Rogers contact on this to find out more detail. I will update once I know more. 

VZ1
I've Been Here Awhile
Posts: 4

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Thank you for update @AccordXTC. That is interesting and promising.

 

I, personally, gave up. Since I lived with this issue for few months and this forum thread continues since January 2017, I realized there's not too much hope and switched to Bell on Monday.

While my total bandwidth is down to 100 Mbps now, YT connection speed is consistently 55-85 Mbps which is great, no buffering, 0 dropped frames when streaming 4K videos, see screenshots below. 

I watched YouTube last 3 evenings without a single hiccup, first time in past few months.

 

After your recent post, I temporary connected to Rogers (going to keep their line for a couple more days). For the past hour, 4K videos are playing well, YT connection speed is 50-70 Mbps so far.

So you are right, it looks like Rogers has fixed something, hopefully that's a permanent fix.

 

YouTube via Bell 100 Mbps link:

4K video 14K video 14K video 24K video 2

 

AccordXTC
I'm a Reliable Contributor
Posts: 197

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@VZ1 Your welcome. I'm confident to finally say this has been resolved. I've been asking for an update to the final resolve to this issue and what was done. I should have an answer before the end of the week. 

 

I put a lot of effort into getting this resolved but did so because I know there was way to many other customers who tried to tell Rogers this was an issue and told it was not. I know that YouTube on my Ignite or Sony TV will be lower under 100mbps because of the wired cap on these products. I can say for my PC I see upwards of 200-300mbps for streams.

 

Enjoy!

Joxer
I Plan to Stick Around
Posts: 32

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@AccordXTCThanks for chasing this!  I'll look forward to your update.  I haven't been watching as many high bitrate videos in the evenings of late, but it has been solid during the day.  I'm not super confident using a 4-5 day sample only but it does look encouraging.  Actual word that they've done something to fix the problem and I'm not just lucking out for the moment would be great.

 

Yes I probably meant under 1Mbps in my last post but it has literally (not in the SNL skit sense) gone below 1Kbps in the worst cases.  426x240 video instead of 4k on a 65" OLED.  And then I can turn around download a game update at say 200mbps on the very same device.

 

AccordXTC
I'm a Reliable Contributor
Posts: 197

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

*** Final Update ***

 

"Based on the information we provided, Google was able to identify that the issue you reported impacted multiple YouTube users and it was not exclusive to Rogers customers.  As such, your negative experience with 4K content on YouTube had nothing to do with Rogers’ network configuration.  Google advised that once the issue was identified, it had implemented a configuration change to improve the flow of traffic from YouTube’s network to its cache servers.  This took some time to implement by Google and this explains the delays in observed service improvements on your end"

 

Funny how this issue is all related to Rogers customers and nothing on any other ISP networks. I also can confirm that using Bell Fibe this issue is and never was present with my same YouTube account as well as not logging into my YouTube account.

forcefed
I Plan to Stick Around
Posts: 47

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

I definitely noticed a difference, connection to youtube is at 60-120mbps now during peak times, before it was maybe 5-10 tops. 

Can't believe it took complaints to ccts and crtc to fix this, after 4 years of complaints this thread can finally get the SOLVED badge with no thanks to rogers but to AccordXTC 👍👍👍👍👍👍👍👍