Youtube Download Slowing Down Causing Buffer possible CDN issue

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I Plan to Stick Around
Posts: 33

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

CAN SOMEBODY FROM ROGERS ADDRESS THIS 4K YOUTUBE BUFFERING ISSUE!!!!!!

 

THIS IS ALL ABOUT 4K STREAM NOT 1080P. I PAY FOR  GIGABIT INTERNET TO specifically to view 4K ON MY TV AND IT'S BEEN ALMOST A YEAR WITHOUT ANSWERS! i tried a  50 mbps connection from another company and it works flawless. This is really getting to me now and very unacceptable the way it has been dealt with. RogersDave would have already dealt with this if he was still here and this is why he is so missed.     @RogersSergio @RogersTony @RogersTony @RogersMargaret @RogersGordon @RogersMoin

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Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Hello,

 

Thank you for your continued patience while we continue to work finding the solution. 

 

@xuelide - my apologies for the delayed response. The backend teams investigating the concern were not able to notice any playback issue in the data you have provided. Are you firewalling any Google assets like cache servers? If yes, can you remove all the Google resources/assets from the block list and collect the data again? 

 

Community - I have repeatedly asked for the following the data quoted below, however, I've received only from @xuelide. We are still looking for more examples if you can gather all of the requested data of a failing playback it would be helpful to investigate the issue. 

 

 @RogersSergio wrote:

 

Hi Everyone,

 

I know a number of you have raised issues with YouTube performance and I have been asked if it would be possible to get your help to gather more information to share with Google in order to understand what is happening and get it resolved.

 

For anyone experiencing these issues that is willing to help out... Can you please provide us the following info. This would help us to dig down the issue in more detail:

 

* URL of the page with the problem

* Description of the problem

    - Does the video load?

    - Does the video stop playing?

    - Do you see an error message?

* Screenshot of the error message

* Name and version of the browser and operating system

* Time and date of the problem, with timezone

* IP range that reports the problem

* Results of http://redirector.googlevideo.com/report_mapping

* Right click the YouTube player, select Copy Debug Info and paste the results

 

To help us more, please capture a web session that shows the problem:

 

  1. Start Google Chrome
  2. Open a new Incognito window
  3. Click the Chrome menu (3 bars), and select More Tools, Developer Tools
  4. Select the Network tab
  5. Play the video until you see the problem
  6. Right click the bottom half of the Network panel, and select Save as HAR with Content
  7. Zip and send the file to us

 

If you know how to use tcpdump or wireshark, you can capture all the network packets of the web session:

- DNS (port 53)

- HTTP (port 80)

- HTTPS (port 443)

 

IMPORTANT: A packet capture may include network traffic outside of the web session, including your private information. Please do not send this capture to us, unless you understand the technical and privacy implications of revealing your network traffic to a 3rd party.

 

Please do not post any captures on the public forum; send me a private message instead.

In the mean time we are continuing to work with Google.

 

 

Thanks,

RogersSergio



 Regards,

RogersMoin


 

 

 

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I Plan to Stick Around
Posts: 34

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue


* URL of the page with the problem

* Description of the problem

    - Does the video load?

    - Does the video stop playing?

    - Do you see an error message?

* Screenshot of the error message

* Name and version of the browser and operating system

* Time and date of the problem, with timezone

* IP range that reports the problem

* Results of http://redirector.googlevideo.com/report_mapping

* Right click the YouTube player, select Copy Debug Info and paste the results

 


These steps are so pointless, just record a 4k video of the problem on your phone and post it on youtube and hope that the rogers techs can experience the problem themselves watching the video.

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Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@RogersMoin I really think rogers need to train and educate there employees a bit more because it seems like we the customers have more knowledge about these technical issues than them. Like what data is there to be recorded again? How about you going from page one and read everything til this moment? It's been so long and no answers smh. Or how about you guys bringing the people who does the fixing one mourning or a moment to the forums to communicate and make it easier for everyone instead of these erratically generic answers and response?

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Posts: 21

Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

@RogersMoin

Every rogers user I asked is experiencing the problem! I sent you a youtube URL for you to do it. Rogers has a lab where you can test and get whatever data you want! I also sent a private message asking for more details and no answer!

 

AGAIN! I repeat:

https://youtu.be/RK1K2bCg4J8

 

Force it to play 4K otherwise it will auto fall back to 1080P, use on a TV Youtube App or Roku. Did you try it? Do you have rogers? 

 

Thanks,

 

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Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Hello, @test6666

 

Thank you for your patience and understanding. I couldn't replicate the issue with the 4K asset you have provided, I have even tried on a legacy 75/10 Mbps package and the playback is as smooth as any other non-4K  videos.

 

 

Community - I certainly acknowledge the participants of this thread are experiencing 4K streaming issues on YouTube. I request again if anyone can collect all of the requested data of a failing 4K playback so that we can investigate the issue. Also, please unblock any blocked Google assets before capturing the data. 

 

Thanks again and I await your immediate response. 

 

Cheers,

RogersMoin

 

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Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

What was the test done on @RogersMoin? And as @test6666 said you got to choose 4k option and also look at the stat for nerd or you wouldn't know unless you got 4k eyes. This 4k 60fps  video will be a better test https://youtu.be/LXb3EKWsInQ . It's a known problem network wide. All u guys need to do is too get off the cdn YouTube cache servers. I've even went as far as  getting 50mpbs package from other isp and it runs smooth no matter if you using it on tv or gaming console etc. Then i plug in rogers gigabit vs 5o mbps and it doesn't work it literally throttles the speed backk too 1080p or 1440p. And it's all  about the speed getting throttled when a 4k video gets played. It goes way pass less than 10 mbps meanwhile you need like a solid 35 mpbs to stream 4k solid .

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Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Hello, @futurelgcy

 

We greatly appreciate your input on this issue. It would be very accommodating if you could capture the data requested while connected to the other ISP and Rogers. The backend teams working on this matter can analyze both the data captures to isolate the issue and hopefully resolve it in a timely manner.

 

Thank you for your time and assistance!

 

Cheers,
RogersMoin 

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Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

https://streamable.com/4mksr (YOUTUBE BUFFERING ISSUE)  @RogersMoin    This is what exactly happens all day! And am on a Gigabit plan to even make matters worse.

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Re: Youtube Download Slowing Down Causing Buffer possible CDN issue

Nevermind...