Yonge and Royal orachard(Thornhill)

[Mike1349]

Been out of internet from 3 pm. Anybody else has problem in this area?

**Labels edited**

[RogersYasmine]

Hello @Mike1349 ,

Thank you for posting about your service issue in our forums. I'm so sorry to hear that your internet was giving you troubles. 😞

By any chance, has your service been restored since your post? If not and you still need help, kindly send a PM @CommunityHelps so we can have a closer look. For more information on how our Private Messaging system works, please check out our blog.

Much appreciated,

RogersYasmine

[Mike1349]

Hi Yasmine
Thank you. Not solved yet. I called Roger's and I got a ticket No. C200387658
But nothing yet.
I think my modem is gone since no light is on when it's plugged in
I really appreciate your help If you can facilitate it.
Regards

[RogersMaude]

Good morning @Mike1349,

Thanks for the update! We still want to help you with your services and have yet to hear from you.

Don't hesitate to send us a private message, as indicated by @RogersYasmine above, so we assist you in troubleshooting your connection.

Thank you!

RogersMaude

[Mike1349]

Last night I had internet for 2 hours , very low speed though and then off line again
Please let me know what are you doing on the other side since it's dragging long time
Thank you