Up until yesterday, I could go to mail.yahoo.com and access either one of my two email addresses. One has a Rogers.com domain name, the other one (my principal address) has a yahoo.com domain name. As of yesterday, when I sign through that portal I am redirected to a rogersmembercentre sign in page that does not support email addresses with a yahoo.com domain name (although it seems to support yahoo.ca). As a result, I can’t access my principal email account with 20 years of history. The mail.yahoo.com portal recognizes my IP address as being in Canada, so automatically redirects me to the rogersmembercentre sign-in page. That page is useless to me, since it won’t accept email addresses with yahoo.com domain names. There is no other portal to sign in. Even if I try switching to a US or UK portal (like yahoo.co.uk) it senses my IP address as Canadian and reroutes me to the Rogers page. Short of now having to subscribe to a VPN service to mask my IP address, is there any solution? I’m not aware of one. When I called Rogers I got a support rep in Halifax who didn’t understand the issue at all and just kept telling me to clear my cache.
Solved! Solved! Go to Solution.
You are still lucky that till yesterday your rogers and Yahoo mail was working! and if Halifax Tech support says that they are not aware of it!!!! THEY ARE SIMPLY NOT TELLING THE TRUTH.
In my case, I don't have my email access since 12 August 2017, Mail box is deleted either by Rogers or Yahoo and I been told that it's up to Yahoo to create mailbox!!!! and almost every day I been calling and Rogers people blaming Yahoo, saying even they (Rogers Engineers) don't have direct link to communicate with Yahoo. Only way Rogers have communication with Yahoo is every 2 week via conference call ( As I was told by one of the Rogers Engineer). Also I been told by Rogers many times that they are in process of getting rid of Yahoo and start their own Mail servers.
In either case they can create a mailbox and link it to my Rogers email address but seems like no one at Rogers have a pride to take ownership to create a simple mailbox or either they are just "Engineer" by title only and having no knowledge of skills to fix this issue. I am very disappointed by Rogers so Called " BEST SERVICE".
I wish Rogers just stop giving untruthful answers to customer and tell the the truth whatever it it.
Every time rogers makes changes to their service, in this case the members centre login, the horror stories abound. We customers seem to be beta testers as rogers always introduces these changes without thinking things through or before they are fully tested and fully functional. Grrrrrrr!
With how many times Yahoo has been compromised, which is the entire reason rogers has had to jump through 900 hoops and go down 3 rabbit holes for authentication, I am SURPRISED nay one actually uses them for mail anymore, let alone at all....
A couple of days ago I ran into a related problem on my iPad, my I have a rogers.com e-address for my Yahoo account. When I tried to go to it on my iPad, it redirects to the rogersmembercentre screen, which then hangs. As of tonight the same is happening on my Windows 10 PC.
Yes, I have heard other horror stories. The source of the problem seems to be a bit different than I first thought. At first I thought that when I was trying to access my yahoo.com email account, it saw I had a Canadian IP address and redirected me to the new rogers sign-in page. However, when I used a US based IP address through a VPN service, I got the same problem. I think that because my yahoo.com and rogers.com email accounts were linked or merged as part of the former Yahoo/Rogers partnership, now whenever I try and access my yahoo.com account it automatically directs me to the new rogers sign-in page .... which doesn't accept my yahoo.com account as valid. So I need to get those two accounts unmarked and uncoupled somehow. I have no objection to changing my email address, other than I have 20+ years of email history and contacts in my yahoo.com account that I cannot now access.
@Thank you for posting your concerns in the Community. I certainly appreciate your position, it's important to have access to the email account which is being in use for 20+ years. My email account was unmerged as well, however, it is @yahoo.ca and I have no issues accessing it or the account info and it'll not get redirected to Rogers Members Centre.
I think that because my yahoo.com and rogers.com email accounts were linked or merged as part of the former Yahoo/Rogers partnership, now whenever I try and access my yahoo.com account it automatically directs me to the new rogers sign-in page .... which doesn't accept my yahoo.com account as valid.
Looking forward to seeing a solution, keep us posted.
I am not actually able to access my yahoo.com email account at all from anywhere. Here is what happens. No matter what portal I try and sign in from (mail.yahoo.com or any other access point through Verizon-Yahoo or any other Yahoo portal), I can input my USERID@yahoo.com, but as soon as I click "next" to get to the password input, it always auto redirects me to the new rogers sign-in page. That page does not recognize my USERID@yahoo.com so won't allow me to input any password. That's where I hit a wall. I do have a yahoo.ca account that I don't use, but I tried the same sign-in process and I have no issue with it. The issue is specific to my yahoo.com account only. Probably because at one point it got linked or merged to my rogers.com account. The issue is that I can't access the yahoo.com account from anywhere, and I know people are emailing me stuff ... it gets delivered ... but I can't access it to see it .... let alone all kinds of important information in my yahoo.com mailbox. Someone Rogers needs to unlink my yahoo.com account or unmerge it. I can't do that at my end. I've have no success at all in talking to any tech reps over the phone. I'd have no issue changing my main email address if I could only have access to my yahoo.com account to manage that process. I suppose I should have seen all this coming 😉