Wifi speed on Ignite wifi pod (with 2 lan ports) slower than before, and slower than gateway speed

[MonkeyHotel]

I switched to rogers about a year ago? give or take. I have the 1.5 gbps package so i get roughly 300-500 mbps on my phone and my pc which is normal. 

I got a wifi pod for my upstairs hallway as the connection is not as consistent up there, and for the first few months it worked great, letting me reach a stable and steady 400 mbps whenever connected to it.

However now, after unplugging and replugging, moving it, using a LAN cable, and even restarting my router multiple times and letting the pod "rest" for a few days, I get a speed of 100mbps, and the connection is not as consistent (when I do a speed test, it "jitters" or stutters a lot and barely reachs 100mbps). EVEN with a lan cable which has helped me deduce that it is the pod

When connected to my gateway, i get 400 ish mbps like normal, but the pod maintains this slower and much more jittery speed, any help?

[RogersJermaine]

Hi @MonkeyHotel,

Welcome to the Rogers Community Forums, and thank you for your post! We appreciate the detailed information you have provided regarding your inquiry with your speeds.

How far from the modem is the pod connected? While the pods are a great device to help boost the wireless signal for connectivity in the home, the throughput speeds will generally be less than what can be achieved when connected directly to the gateway. If it is too far, it might be in a weak zone and not getting connected correctly to the gateway.

Can you try moving it closer to the gateway and testing the connection from there? You also mentioned restarting a router; do you have a separate 3rd party router connected as well for wireless connectivity, or were you referring to our Rogers gateway?

If you can try that, let us know some more details, and we will be glad to assist you.

RogersJermaine

[-G-]

@MonkeyHotel Another thing that you might want to consider is the placement/location of your Ignite Gateway.  For example, if you have the gateway placed in a family room, that is located in the back of the house, it is also typical for builders to run plumbing, electrical, duct work, etc. behind the wall that divides the family room from the front of the house, and those metal construction materials can block the Wi-Fi signal to the rest of the home, and to where you have the Pod installed.  (See this example of what I had to deal with in my parents' home.)

Also consider what Wi-Fi blocking things are in the line of sight between the Pod and your Ignite Gateway.  (e.g. mirrored closet doors, leaded glass, etc.) or other nearby devices operating in the 2.4 and 5 Ghz range that could be causing interference.

For a Pod to work well, it needs to be placed in a location where its Wi-Fi uplink can still get a good connection to the gateway while also providing coverage to areas that previously had marginal Wi-Fi connectivity.

One of the worst things that you can do is to place the Pod in an area of your home that has poor Wi-Fi connectivity.

Pods, when properly installed, can provide Wi-Fi connectivity exceeding 500 Mb/s.  If your current setup had been working well, try unplugging the Pod and measuring the Wi-Fi signal and speed in that location with a mobile phone.  Move the Gateway around (even just a few inches) to see if the signal improves.  If you cannot move the Gateway to a better location, use your phone to scout another workable location for your Pod.

There are a number of free utilities that you can install on a mobile device to (more accurately) map out areas in your home where Wi-Fi coverage is good and poor.  (I use Apple's AirPort Utility, which happens to include a Wi-Fi scanner that you can enable in Settings.)

[MonkeyHotel]

hi, i tried that, I moved it in the same room as my gateway, and the speeds were still poor, and yes i was referring to my gateway, i have no external or 3rd party routers

[MonkeyHotel]

 hi, i have tried that, with the pod unplugged and a 5 ghz connection to my gateway can get 400-600 mbps, it seems to be a pod issue i think? I tried moving it around and even putting it in the same room as the gateway adn that did not make it any better

[RogersCorey]

Have you tried deleting and re-pairing the pod using the HomeConnect app as of yet, @MonkeyHotel? If not, that would be my next troubleshooting suggestion.

If you have already done this, we should try replacing the pod entirely as the final step. 

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey