My Rogers ignite internet was spotty, dropping wifi on a regular basis.
Got a new modem today, 2nd gen I think the Tech said. He also said that the 1st gen wifi pods would work with this modem, just unplug them plug back in and you are good to go. What's wrong?
They are unable to connect, and even if I removed them, start from scratch, still unable to connect.
Contacted tech support... their solution - send the 1st gen pods back, and when we get them, we will send you 2nd gen pods... so I have to wait a week or longer to get wifi that works across my house? This is horrible service all around, and frustrated with lack of solutions. A week is unacceptable, as I work from home.
Why doesnt the technician who replaces the modem, replace the pods and upgrade them to 2nd gen at the same time?
Does anyone have a solution to help my pods connect? I know how to follow instructions and placement etc, so dont try to provide me with troubleshooting that is online or in the app... anyone?
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