Want To Cancel Home Internet...NOW!!!

[Annoyed2024]

I am your customer and have been since 1998 as a young adult.
Since switching to Fiber I have nothing but issues and no one wants to help and no one cares.
I have lost hours/days of internet and offered nothing but excuses. No credits issues for ongoing service disruption. asked to escalate and no one calls me back.
I will continue to email all members of this company looking for immediate resolution which is to discontinue the service as I am disgusted by my experience.

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[Datalink]

@Annoyed2024 this looks like a major painful problem.  I have a quick question for you.  If you're on a real fibre connection, you should have a Nokia Optical Network Terminal (ONT) that the fibre cable is plugged into.  The ONT model should be visible on the bottom of the terminal.  

The ONT then connects to the XB8 modem via ethernet.  Rogers modems can be seen here:

Internet Self-Install - Help and Support - Rogers

The XB8 modem is seen on the first row, left hand modem (Gen 3).

Can you confirm that the modem that have is the Gen 3 modem?

The ONT should be connected to the modem via the modem's port #4.  That is the lower right hand port on the back of the modem.  That port is a 2.5 Gb/s port which is capable of running as a Wide Area Network (WAN) port or a Local Area Network (LAN) port.  With the ONT connected to the modem, that port operates as a WAN port.  It is the only port that is WAN capable and which is firewalled when the modem is using that port as a WAN port. 

Can you confirm that the ONT connects to the modem's port #4?  

If it isn't, then the installation isn't correct and the result will be unstable operation, with security issues for your network and devices.