Unable to log in to email thru Google Chrome

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I've Been Here Awhile
Posts: 3

Unable to log in to email thru Google Chrome

Hi, for the last few days, we have been unable to log into any of our Rogers email accounts from Google Chrome. When we go on the Manage Accounts Rogers page, we select one of the email accounts and then we get a page with Rogers on the top left and nothing else on the page (it's completely blank).  We have always logged in this way and this is the first time we are unable to log in.

 

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Resident Expert
Resident Expert
Posts: 3,708

Re: Unable to log in to email thru Google Chrome

@Nat72 : Check out the following tips which usually work when you're having issues with any particular websites, especially if that site works with another browser.  I've listed the most common sources of problems:

 

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/42...



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Moderator
Moderator
Posts: 483

Re: Unable to log in to email thru Google Chrome

Hey @Nat72!

 

Thanks for letting us know about your issue. Being unable to access your email is definitely going to be an inconvenience for sure. This particular issue though is likely stemming from Chrome itself. To confirm it though can you let us know the following?

 

Are you experiencing this issue with any other sites? Any other browser?

Have you tried clearing cache/cookies and / or resetting your Chrome browser?

 

Keep us posted!

 

@RogersAndy

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Resident Expert
Resident Expert
Posts: 3,708

Re: Unable to log in to email thru Google Chrome

@Nat72 : Check out the following tips which usually work when you're having issues with any particular websites, especially if that site works with another browser.  I've listed the most common sources of problems:

 

https://communityforums.rogers.com/t5/Internet/Unable-to-load-certain-website-s-and-or-videos/m-p/42...



View solution in original post

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I've Been Here Awhile
Posts: 3

Re: Unable to log in to email thru Google Chrome

Hi, thanks for the reply.  All other websites, saved favorites links all work using Chrome.  The Rogers access to email is the only one that no longer works.

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I've Been Here Awhile
Posts: 3

Re: Unable to log in to email thru Google Chrome

looks like this seems to have fixed the issue.  Thanks!